Retail Parts Manager

Retail Parts Manager

Position Title:

Retail Parts Manager
Department:
Product Support / Parts Operations

Reports To:

Head of Business Operations

Join HTX Material Handling

Are you looking to grow your career with one of the fastest-growing material handling companies in Texas?

HTX Material Handling is an authorized dealer representing some of the world's leading material handling equipment manufacturers. Since our founding in 2019, we have experienced rapid growth by delivering exceptional customer service and innovative material handling solutions throughout Texas.

We are seeking an experienced, customer-focused, and results-driven Retail Parts Manager to lead our Parts Department. This individual will be responsible for ensuring the efficient operation of retail parts sales, inventory management, purchasing, and customer service while developing a high-performing team dedicated to exceeding customer expectations.

The Retail Parts Manager is responsible for the overall management of the Parts Department, including retail and wholesale parts sales, inventory accuracy, purchasing, vendor relationships, pricing, profitability, and customer satisfaction.

This position provides leadership to the Parts Department team while working closely with Service, Sales, Rental, and Operations to ensure parts availability and efficient business operations.

The ideal candidate possesses strong leadership skills, inventory management expertise, financial acumen, and a passion for delivering exceptional customer experiences.

• Lead, coach, mentor, and develop Parts Department personnel.
• Foster a culture focused on accountability, teamwork, urgency, and customer satisfaction.
• Conduct regular employee coaching, performance evaluations, and development planning.
• Participate in hiring, onboarding, training, scheduling, and disciplinary actions when necessary.
• Establish measurable departmental goals and Key Performance Indicators (KPIs).
• Promote a safe, organized, and professional work environment.

• Manage daily retail parts sales operations.
• Ensure customers receive prompt, accurate, and professional service.
• Assist customers in identifying the correct replacement parts.
• Resolve customer concerns quickly and professionally.
• Maintain strong relationships with key customers and suppliers.
• Oversee special orders and ensure timely communication with customers regarding order status.

• Maintain accurate inventory levels while maximizing inventory turns.
• Forecast inventory demand based on historical usage and business trends.
• Monitor stocking levels to minimize shortages and excess inventory.
• Conduct regular cycle counts and annual physical inventories.
• Maintain inventory accuracy through proper receiving, labeling, storage, and issuing procedures.
• Investigate and resolve inventory discrepancies.
• Manage obsolete inventory reduction initiatives.
• Ensure inventory is properly organized and stored.

• Source parts from approved vendors.
• Negotiate pricing, availability, and delivery schedules.
• Monitor supplier performance regarding quality, pricing, and lead times.
• Ensure purchase orders are accurate and processed timely.
• Manage backorders, credits, returns, and warranty claims.
• Maintain strong vendor relationships.

• Manage departmental gross profit margins.
• Develop pricing strategies that maximize profitability while remaining competitive.
• Monitor departmental expenses.
• Review purchasing trends and identify cost‑saving opportunities.
• Analyze inventory carrying costs and recommend improvements.
• Prepare departmental reports and performance metrics.

• Collaborate with Service Department personnel to ensure parts availability for scheduled repairs.
• Coordinate with Sales and Rental Departments regarding equipment preparation.
• Ensure all received parts are inspected for quality and accuracy.
• Process damaged or incorrect parts immediately.
• Maintain pending credits at zero whenever possible.
• Monitor outstanding purchase orders and follow up with vendors as needed.
• Ensure all departmental procedures are…