Emergency Care Manager

Emergency Care Manager Job Description

Job Title:

Emergency Care Manager

Department:
Emergency Care

Reports To:

Chief Programs Officer

FLSA Status:
Full-time (Exempt)

Organization

Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.

Elijah Rising's Restoration program serves survivors through residential care in a therapeutic setting. Centered around the eight dimensions of wellness, Elijah Rising provides safe housing, food, utilities, clothing, personal supplies, access to medical and dental care, professional therapy, life skills training, emotional skills, occupational resources, job skills, case management, spiritual care, and transportation 24/7/365.

Summary

The Emergency Care Manager is responsible for the day-to-day operations of the Elijah Rising restorative care program and for supervising residential staff and volunteers. The Residential Manager will assist in developing effective program planning and implementation. She collaborates with the CARE team to provide the optimal continuum of care for each participant.

Required Duties and Responsibilities

(Other duties may be assigned as necessary)

• Leads and guides Bible studies, devotionals, and prayer and worship times as needed.

Management and Supervision

• Oversees residential staff and volunteers
• Develops staff schedules including planning for back-ups, emergency response, and 24/7 coverage for the home
• Helps identify and foresee future staffing needs
• Participates in the screening process of staff and volunteer selection
• Attends and leads (when requested) regular staff meetings for residential staff and CARE team
• Oversees the integration of all volunteers for the program, including training, hospitality, and scheduling
• Reviews shift notes on no less than a weekly basis to maintain an ongoing awareness of house activities and interactions
• Maintains timely communication with staff and volunteers concerning scheduling, events, organizational updates, and policy changes
• Provides regular progress updates regarding residents and staff
• Participates in evaluations and assessments of residents, including any discipline or discharge measures
• Participates in evaluations and assessments of staff, including any discipline or discharge measures
• Reports any and all significant actions, including but not limited to abuse, neglect, excessive conflict, flagrant disrespect, violence, dishonesty, or theft on the part of either residents or team to the management team immediately and ensures appropriate action is taken
• Oversees the distribution and collection of completed resident surveys
• Ensures each completing resident receives a phone call or card on her birthday

House Management

• Ensures all current and archived program files are filed securely, accurately, and in a timely way. Oversees the appropriate retention of files long-term
• Collaborates with residential staff to coordinate and facilitate activities of the daily schedule with residents, staff, and volunteers
• Assists in any participant program requirements such as intake and exits, groups, assessments, reviews, etc.
• Assists residential staff as needed to arrange for transportation for residents’ needs
• Ensures the daily operation of the household stays within the guidelines, core values, mission, and policies of Elijah Rising
• Coordinates with CARE team to ensure continual services to support residents
• Provides training and leadership to residential staff regarding household management and routine maintenance
• Ensures the safety of all residents by implementing, monitoring, and enforcing the policies and protocols of the Program
• Orients residents to the program’s residential requirements and standards
• Plans, schedules, and ensures the completion of chores by residents and staff
• Leads the implementation of crisis management plans as needed such as preparing the household for severe weather events
• Oversees accurate hourly reporting for all residential staff, meeting deadlines as needed
• Provides crisis assistance as needed, including overnight as needed
• Maintains the facility regularly, such as replacing batteries, light bulbs, door…