Client Service Leader

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

• Guide the team’s day-to-day work and help keep service consistent across your account group.
• Work with branch leaders and production partners on renewals, client retention, and client satisfaction.
• Help spot ways to improve how work gets done, support margin goals, and make sure the team has what it needs to serve clients well.
• Coach colleagues, help remove roadblocks, and build a culture where people share ideas and keep learning.
• Help protect existing business and look for ways to grow accounts when it fits the client’s needs.

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Keen understanding of professional and industry standards/practices.
• The ability to coach others and set clear expectatiions

Behaviors:

• A steady approach to planning, follow-through, and problem solving.
• Comfort working across client needs, team priorities, and branch goals.
• Clear, direct communication wiht clients, colleagues, and leaders.
• A habit of looking for better ways to do the work.
• A team-first mindset and respect for different points of view.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)