Senior Manager, Program Fidelity & Implementation

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Full Time Management National Office, US

14 days ago Requisition

Salary Range: $88,000.00 To $ Annually

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first‑generation and low‑income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one‑on‑one support to help students navigate the challenges of accessing and succeeding in college.

We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far‑reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.

When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree‑aspiring students. In our dynamic, results‑driven environment, your contributions will help shape brighter futures and stronger communities.

What You Will Do:

The Senior Manager of Program Fidelity & Implementation ensures consistent implementation of Bottom Line programs by building and maintaining strong infrastructure for program fidelity and staff readiness. This role designs and maintains the systems used to monitor program delivery, identify where program evolution or adaptation may be needed, and keep implementation aligned to established standards. The role owns the practice standards and advisor‑facing curriculum that define what staff need to know and do, while partnering with the Training & Learning team, which designs, builds, and delivers the training that carries those expectations.

Ultimately, this role ensures that the systems for staff readiness, accountability, and fidelity support student‑centered, impactful programming. This role operationalizes fidelity. This role builds, runs, and maintains the infrastructure that keeps delivery true to the program model and fidelity guardrails set by the Managing Director of Program Strategy & Fidelity.

Primary Responsibilities:

Program Fidelity & Continuous Improvement (40%)

• Operationalize and maintain the enterprise‑wide program standards and fidelity expectations set with the Managing Director grounded in research‑based and culturally responsive practice, ensuring consistent, high‑quality implementation across relational, virtual, scaled, and partner‑delivered modalities.
• Ensure program materials are clear, implementable, and aligned to national standards , reducing complexity for staff and partners while supporting consistent implementation.
• Coordinate cross ‑
  functional alignment on model updates , partnering with Program Operations, Training & Learning, and Research, Analytics, and Evaluation (RAE) to operationalize the fidelity expectations set with the Managing Director, align on measures and data collection approaches, review implementation and outcomes insights, and ensure timely communication, training readiness, and evidence based program decision ‑ making.
• Monitor program performance and generate actionable insights by analyzing qualitative and quantitative data; partner with the Impact team to assess effectiveness, inform strategic adjustments, and translate findings into clear decision‑making and storytelling.
• Ensure fidelity measures are usable, meaningful, and oriented toward improvement rather than compliance in partnership with the Program Operations team.
• Operationalize the Managing Director's decisions on what must remain consistent in program delivery versus what can be adapted by program staff in a regional context and ensure these decisions are documented and monitored for effectiveness over time.

Learning & Practice Standards (25%)

• Translate the advising…