Sr. Provider Relations Lead, Houston

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue.

With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Senior Lead provides supervision and oversight across markets, identifies performance trends, and ensures consistent execution of provider performance initiatives. This role also serves as a subject‑matter leader, coaching and developing other Provider Relations Leads and elevating overall team effectiveness. The Senior Provider Relations Lead has proven experience developing relationships with providers and understanding their operations to drive performance improvements. You Will Serves as the senior strategic contact and primary escalation point for assigned high‑complexity provider organizations, including IPAs, MSOs, medical groups, hospitals, and ancillary partners, maintaining executive‑level engagement, accountability, and alignment with SCAN’s strategic, financial, and regulatory objectives.

Owns and drives regional provider performance strategy across assigned markets, delivering measurable improvements in quality outcomes, utilization management, cost performance, risk adjustment, network adequacy, access, and growth initiatives, while ensuring consistent execution of enterprise performance priorities. Leads complex performance reviews and executive‑level governance forums with provider leadership, translating multi‑dimensional performance data into actionable improvement plans that advance quality, financial sustainability, and operational effectiveness.

Partners cross‑functionally at a senior level with Contracting, Network Operations, Clinical, Quality, Analytics, and Growth teams to align enterprise strategies, coordinate provider initiatives, and ensure integrated execution across markets. Analyzes provider‑level performance data across regions to identify trends, risks, and opportunities; develops, implements, and monitors corrective action plans with defined milestones, governance oversight, and performance accountability. Leads investigation and resolution of high‑impact, multi‑department escalations, conducting structured root cause analysis and implementing sustainable process and performance improvements that mitigate operational, financial, and regulatory risk.

Supports strategic contracting and provider partnership efforts by aligning operational readiness, performance expectations, and governance frameworks to ensure successful execution of contractual, delegated, and risk‑based arrangements. Provides subject‑matter leadership by coaching and mentoring Provider Relations Leads, strengthening performance management capability, data fluency, executive presence, and consistency of provider engagement practices across the team. Ensures provider alignment with regulatory, contractual, delegation oversight, and compliance standards, proactively identifying and addressing risks to support sustained performance, audit readiness, and organizational integrity.

Drives continuous improvement initiatives across assigned markets that enhance provider experience,…