Field Services Supervisor

Responsibilities

• Develop and maintain a field engineering organization to meet Mid-Range Plan (MRP) commitments within a set of capita and human resources on a rolling 12 – 16-month time horizon
• Build and lead a team of committed and capable employees to ensure successful commissioning and services of products and systems delivered to clients
• Implement and monitor a process for efficient resource assignments for field services on projects
• Develop, monitor and manage field engineering capitalization budgets to meet business targets
• Implement and manage the process to acquire and monitor key information on project performance, for example, sales, costs, margin and schedules, on assigned projects
• Recommend adjustments to field services execution plans as needed to ensure project margins targets are achieved
• Implement and manage a process to provide project status updates to business and functional units, and customers, and proactively recommend improvements
• Identify opportunities, initiate and lead process improvement initiatives in the organization
• Monitor skill base within the team and report opportunities for skills improvement to immediate manager
• Ensure the skills database is accurate and current
• Ensure team members possess the knowledge and are trained to meet current and future needs per the business unit (BU) MRP
• Ensure client issues are resolved, at job site if necessary. Escalate to appropriate management as needed
• Cooperate with other functional groups and other group companies to ensure projects are executed successfully
• Monitor and ensure compliance to business and technical processes

• Bachelor of Science in Electrical, Electronic, Mechanical or Computer Engineering or related field or equivalent via education and/or experience
• 2 years of program/project management, engineering management, or other related management experience
• 2 years of experience specifying, designing and/or commissioning electrical and automation systems for metals, material handling, paper, or general industries
• Demonstrated success leading teams to accomplish business goals
• Demonstrated successful working relationships with customers, suppliers, and other internal and external contacts
• Demonstrated successful and positive leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Word, Excel, PowerPoint, Outlook, a project management software, and an ERP business system
• Availability to travel domestically and internationally, approximately 50%, sometimes on short notice
• Demonstrated success leading remotely located teams
• Demonstrated experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels
• Demonstrated success managing financial results to plan in a manufacturing or industrial services environment
• Proficiency in MS Projects, PowerBI, and Oracle.