Manager Research Operations - Heart Center

At Houston Methodist we are looking for experience in advanced data analytics, business intelligence, and process automation, including Excel (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Power Pivot, VBA/Macros), SQL, Python, and Power Automate. Experience developing executive dashboards, performance scorecards, forecasting models, and data visualizations using Power BI, Tableau, or similar platforms is strongly preferred. Experience integrating and analyzing data from multiple enterprise systems (e.g., OnCore, Epic, Workday, financial systems) to support operational decision-making, resource planning, and research performance monitoring is highly desirable.

At Houston Methodist, the Manager Research Operations position is responsible for impacting the management, planning, development, budget, and other administrative activities of a Houston Methodist Academic Institute (HMAI) department. This position plans, manages and monitors operations to support the activities of the department.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence, and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

Exempt

• Bachelor’s degree in a Health Science, business, or related field

• Three years of progressively responsible experience within a healthcare professional/ administrative/laboratory management capacity of which one year is in a people management/lead role
• Experience in clinical research management preferred

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Knowledge of grant submission procedures in research or academic setting
• Ability to direct, research, investigates, and develops approaches to unique work situations
• Knowledge of laboratory functions as it pertains to research or academia
• Knowledge of quality assurance to understand and comply with safety standards to maintain a safe environment

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
• Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific…