Director of Quality Assurance, Student Experience

The mission of the Director of Quality Assurance is to support the execution and oversight of Chief Area processes, procedures, and systems to ensure we are in full compliance with all federal, state, and authorizer regulations, policies, and statutes. This position will conduct consistent monitoring and auditing of key data points and documentation to identify any gaps in execution or compliance as well as opportunities to improve efficacy and efficiencies by working with all departments.

The Director of Quality Assurance will provide additional capacity to support the continuous improvement process and also work with key stakeholders from other Chief Areas to provide strategic recommendations. The role will also partner closely with our Internal Auditors under the Governance Team to assist with all internal audits. This position will report directly to the Chief Governance Officer for assignment, planning, and execution of their duties.

The position may or may not have Supervisor Responsibilities

• This is a full-time hybrid position based in Houston with preference given to candidates who live in the region, or who are willing to relocate.
• In year 1, some time (2 days a week) will be expected to be on site at IDEA Yellowstone, in addition to some travel for team meetings.
• This role works remotely when not traveling.

• Collaborate closely with the Internal Audit team on their annual calendar of audit reviews, supporting with documentation, coordination, and all required monthly reports for presentation to the Board of Directors’ Audit Committee to ensure best practices and compliance.
• Establish an annual calendar of internal Chief Area risk assessment, audit, and review processes to complement and supplement the Internal Audit team’s processes.
• Complete an annual inventory of all Chief Area policies, processes, Standard Operating Procedures (SOPs) and systems to review, assess risk, and identify prioritized areas for purposes of auditing, assessing risk, monitoring, and improving.
• Execute the annual calendar of Chief Area internal audit and review to ensure full compliance, fidelity of implementation, and effective internal controls, providing monthly reports to the CEO/Superintendent.
• Make recommendations for process improvements and provide additional capacity, expertise, coaching, and training to support the implementation of those process improvements.
• Conduct quality and accuracy reviews on personnel report submissions to state and federal agencies, in coordination with regulatory affairs, Chief Area divisions, and the Superintendent’s office.
• Establish and monitor Key Performance Indicators (KPIs) on a consistent basis to ensure fidelity of implementation, proactively mitigate risk, and identify strategic process improvements.
• Partner with divisions outside of Chief Area on the systems integration and data security of Chief Areas processes across platforms and people to ensure efficacy and efficiency.
• Stay abreast of all federal, state, and authorizer regulatory changes that impact Chief Area responsibilities and duties, make recommendations for implementation of any required changes, and support with the timely and strategic implementation of those changes.

• Collaborate closely with the Internal Audit team on their annual calendar of audit reviews, pertaining to school experience - supporting with documentation, coordination, and all required monthly reports for presentation to the Board of Directors’ Audit Committee to ensure best practices and compliance.
• Establish an annual calendar of risk assessment, audit, and review processes to complement and supplement the Internal Audit team’s processes.
• Complete an annual inventory of all student policies, processes, Standard Operating Procedures (SOPs) and systems to review, assess risk, and identify prioritized areas for purposes of auditing, assessing risk, monitoring, and improving.
• Execute the annual calendar of review to ensure full compliance, fidelity of implementation, and effective internal…