Head of Delivery & Operations

Head of Delivery & Operations

Intervene K-12 | Full-Time | Onsite in Houston, Texas | Significant U.S. and International Travel Required

Intervene K-12 is seeking an exceptional, highly resourceful Head of Client Delivery & Operations to build and lead the operating system behind our online, in-person, hybrid, software, hardware, and SaaS-enabled programs.

We are not specifically seeking a traditional education-industry candidate. We are seeking the best operator: someone with the intelligence, curiosity, discipline, urgency, and learning agility to quickly understand education and then build a world-class delivery organization.

The ideal candidate may come from military leadership, engineering, logistics, consulting, healthcare operations, technology implementation, multi-site services, or another complex operating environment. Experience with Lean, Six Sigma, process engineering, or continuous improvement is highly valued.

Reporting directly to the CEO, this leader will own client implementation and ongoing service delivery across Intervene K-12’s state, federal, and school-district contracts throughout the United States, with the potential to support international opportunities as the company expands.

This role requires founder-level ownership. If Intervene K-12 closes a complex agreement in another state—or another country we need someone prepared to get on a plane, understand the environment, determine what must happen, and build the operational plan to deliver successfully.

This is not a desk-based strategy, administrative, or project-coordination position. The successful candidate will personally walk tutoring sites, coordinate physical setups, understand software workflows, manage hardware readiness, troubleshoot launches, engage vendors, diagnose operational failures, and solve problems in real time.

The right person will perform direct work today while building the people, systems, processes, technology, and infrastructure that allow the company to scale tomorrow.

Intervene K-12 is a 10-year-old company operating with the urgency, ambition, and growth mentality of a high-growth startup.

The company delivers services and technology through:

• State-level contracts and publicly funded programs

• Federal contracts and opportunities

• School-district and campus partnerships

• Online tutoring and instructional programs

• In-person tutoring locations

• Hybrid instructional models

• SaaS and technology-enabled education products

• Software and data platforms

• Hardware deployments

• Distributed teams, tutors, facilitators, vendors, and operating partners

• Emerging domestic and international opportunities

Intervene K-12 is also operating at the edge of education and technology, incorporating AI and automation into its products, services, workflows, reporting, and operating infrastructure.

This environment requires a leader who can bring discipline and repeatability without slowing down the company’s entrepreneurial speed.

The Head of Client Delivery & Operations will become the company’s primary owner of execution.

This person must be capable of taking a signed contract, strategic opportunity, or complex client commitment and answering:

• What exactly must we deliver?

• What people, software, hardware, facilities, vendors, and processes are required?

• What could prevent successful execution?

• How quickly can we launch?

• What will it cost?

• How will we measure performance?

• How do we solve the immediate challenge?

• How do we build a repeatable system so the next launch is faster, better, and less expensive?

• What must be automated, standardized, delegated, or eliminated to achieve scale?

The goal is not merely to manage existing operations. The goal is to build the execution capability that allows Intervene K-12 to pursue and deliver increasingly complex opportunities without relying on the CEO to personally solve every operational challenge.

• At least seven years of progressively responsible experience in operations, implementation, engineering, logistics, service delivery, field operations, consulting,…