Emergency Services Manager

Emergency Services Manager

TX-Houston AC - Houston, TX 77009

This position is responsible for directing, coordinating, and monitoring the Emergency Response program for Area Command; analyzing facility/program risks and responding to crisis and disaster management programs; partnering with leadership team to ensure that incidents/problems are identified and considered in the development of a crisis response plan; supporting Area Command response efforts; coordinating resources, service delivery, and communication; providing a total solution to effectively manage the entire crisis lifecycle, from preparation and planning, through education and training, to rapid crisis response and situation recovery.

Key responsibilities include maintaining current information on crisis/disaster service resource levels including personnel, equipment and supplies; handling ongoing disaster vehicle maintenance and purchasing of equipment; providing oversight and direction for the management of facility/program risks across the organization; coordinating risk assessments, identifying the operational and strategic risks, facilitating the prioritizing of risk, and developing and communicating response reports; monitoring facility risk, emergency, crisis, and disaster activities, natural or manmade;

providing updates to Area Command's leadership to formulate news releases and/or media information as needed; coordinating with Area Command leadership the requests for emergency service personnel and/or equipment from Area Command facilities; maintaining contact with Divisional Headquarters disaster services personnel to provide response updates and secure additional support where indicated; ensuring Area Command emergency service programs are effective through site visits and audits as a first-hand appraisal to determine the extent of compliance, projections for preparedness and awareness of emergency services;

including visits to disaster sites as necessary; coordinating grant applications and special funding projects with Development Department to support Emergency service work throughout the Area Command; and ensuring that expenditures are consistent with funder designations and/or restrictions, Salvation Army policy, and generally accepted accounting principles.

Emergency Preparedness Plan Development and Management Responsibilities include directing, coordinating and monitoring the Emergency services program for preparedness and response; developing, organizing, and implementing strategic plans for risk, crisis, and disaster service training; facilitating planning for acquisition of related supplies, their distribution, and warehousing networks; monitoring Area Command's disaster preparedness; keeping abreast of current trends in disaster services, response and operational procedures;

researching, recommending, and implementing effective communication and software systems to ensure the effective logistical success of safety programs, incident/crisis management, disaster services training, and development; consulting with all Area Command facilities in the development of emergency services performance improvement plans, initiatives, and measurement strategies; establishing crisis management procedures providing guidance to Corps Officers, staff, and volunteers during unexpected events; anticipating and reacting to threats against the organization, safety, or reputation on immediate decisions surrounding an emergency situation or how an issue, emergency disaster, or otherwise is explained to the public;

ensuring the warehouse is organized, compliant, stocked and operationally ready for disaster events; overseeing receiving, storage, distribution, and recordkeeping of all warehouse items; coordinating supply distribution to Corps, programs and disaster operations; ensuring all disaster fleet and equipment are maintained and operated safely; conducting inspections of warehouse, vehicles and equipment and coordinating repairs and ensuring compliance with safety standards, regulations and divisional EDS guidelines;

assuming a General Staff position during deployment at the Area Command or in an Incident Command; deploying to other Command or General Staff positions as needed; deploying to other Divisions as requested by Divisional EDS and approved by Leadership; with the assistance of Divisional Headquarters, establishing a network of emergency service warehouse and distribution sites; creating and/or reviewing coordinating plans for Area Command disaster warehouses;

developing a system of available Area Command emergency staging sites.

Training and Development Responsibilities include reviewing performance and trends in response to crisis events of all types; maintaining and properly executing crisis management policies/procedures in response to field staff incident inquiries; troubleshooting problems through an investigation process and providing assistance as necessary including but not limited to orientation and ongoing educational…