Director of Customer Experience GN
Job in
Houston, Harris County, Texas, 77001, USA
Listed on 2026-09-06
Listing for:
Keller Executive Search
Full Time
position Listed on 2026-09-06
Job specializations:
-
Management
Retail & Store Manager, Operations Management, Client Relationship Management
Job Description & How to Apply Below
Director Of Customer Experience
Our executive search team is partnering with a privately owned luxury lifestyle retailer to appoint a Director of Customer Experience. The company operates a growing collection of stores offering premium apparel, artisan jewelry, leather goods, footwear, and carefully selected accessories.
The Director will shape how customers experience the brand across physical stores and digital channels. This individual will establish service standards, strengthen client relationships, and help store teams deliver a consistently high-touch shopping experience as the business grows.
Key Responsibilities- Develop customer experience standards across the retail network.
- Create strategies that strengthen customer loyalty and repeat business.
- Partner with store leaders to improve service quality and client engagement.
- Review customer feedback and identify recurring opportunities for improvement.
- Develop clienteling practices for high-value and repeat customers.
- Support service planning for new store openings.
- Monitor customer experience metrics and communicate findings to leadership.
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