Final Mile Manager

A leading retail organization is seeking an experienced Final Mile Manager to drive excellence in last-mile delivery operations. This strategic role focuses on optimizing delivery performance, managing carrier relationships, and leading high-performing teams to ensure customers receive outstanding service. The ideal candidate brings a proven track record in logistics management, process improvement, and operational leadership within a fast-paced distribution environment.

This role is centered on ensuring exceptional last-mile delivery operations through effective leadership and strategic partnerships.

• Direct daily last-mile transportation activities including routing, scheduling, and fleet dispatch
• Oversee vehicle fleet to ensure maintenance compliance, operational efficiency, and regulatory adherence
• Track delivery performance metrics in real-time and implement corrective actions for service issues
• Partner with distribution center teams to ensure smooth transitions from warehouse to delivery
• Establish and enforce operational standards and best practices across all delivery processes
• Maintain full compliance with Department of Transportation requirements and safety protocols

• Build and lead a skilled team of drivers, dispatchers, and logistics coordinators
• Provide ongoing performance feedback, coaching, and development opportunities
• Cultivate an environment emphasizing safety, ownership, and exceptional customer care
• Adjust workforce capacity to align with demand fluctuations and peak season requirements
• Facilitate regular team meetings to communicate goals, priorities, and performance updates

• Develop strategic partnerships with external delivery providers and logistics vendors
• Lead contract negotiations to achieve optimal balance of cost efficiency and service excellence
• Evaluate carrier performance through data analysis and scheduled performance reviews
• Expand delivery network by qualifying and integrating new transportation partners
• Address provider escalations related to performance shortfalls or financial disputes

• Monitor critical metrics such as delivery timeliness, transportation costs, and customer feedback scores
• Analyze performance data to uncover patterns, underlying issues, and enhancement opportunities
• Execute operational improvements leveraging technology and process redesign
• Prepare executive-level reports showcasing results and strategic recommendations
• Champion initiatives that streamline operations across fulfillment and delivery functions

• Facilitate transparent communication with customers regarding delivery expectations and real-time status
• Own resolution process for complex customer concerns and service recovery
• Deploy feedback collection systems to capture customer insights and drive improvements
• Work closely with customer care teams to address delivery-related questions and concerns
• Achieve or exceed established customer satisfaction benchmarks
• Create and oversee yearly budget for transportation operations
• Control operational expenditures and pursue cost reduction strategies
• Enhance route planning and load optimization to minimize delivery expenses
• Monitor budget performance and execute adjustment plans when needed

• Bachelor's degree in Supply Chain, Logistics, Business, or related discipline (preferred) or equivalent professional experience
• 5+ years in transportation management, logistics operations, or last-mile delivery leadership
• 3+ years successfully managing operations teams in frontline delivery environments
• Expertise in route planning, fleet oversight, and transportation logistics
• Demonstrated success managing operational budgets and achieving efficiency targets
• Hands-on experience with transportation management platforms and routing technologies
• Strong analytical capabilities with focus on data interpretation and strategic decision-making
• Excellent verbal and written communication skills across all organizational levels
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word

• Background in retail fulfillment, e-commerce logistics, or large product delivery operations
• Working knowledge of DOT compliance requirements and commercial vehicle regulations
• Process improvement certification (Lean, Six Sigma, or similar methodology)
• Familiarity with delivery technology solutions such as Onfleet, Bringg, or comparable…