Senior Director, Client Success

About the job

Join a high-impact role responsible for client health and value realization across an assigned portfolio of accounts, serving as an independent, retention-focused function reporting directly to the segment CEO. As a core component of the company’s evolving enterprise operating model, this role focuses on proactive client risk identification and mitigation, providing proactive visibility into data-driven client risk indicators and improvement opportunities across a broad portfolio of accounts.

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a limited number (~10) of large, strategic, or important accounts determined by leadership.

Provides strategic vision and direction, leading organization or its business function. Oversees area of responsibility, directing the responsibilities of employees. Holds management accountability for a business, division, major geography, corporate function or major corporate sub-function. Develops, establishes and approves long-term vision and strategy for the area managed. Goal achievement is typically accomplished through performance of direct and / or indirect reports.

The scope of responsibility includes the entire organization and / or selected line of business / business entity.

Pay Range: $156230 - $202180

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

• Lead high-visibility projects that influence organizational performance and outcomes.
• Drive efficiency across planning, scheduling, budgeting, and risk management activities.
• Act as an independent client advocate focused on maximizing client health, value realization, and retention outcomes.
• Partner with Operations and Account Management to improve client health and outcomes through retention risk mitigation, continuous improvement efforts, cross-functional coordination and best practice deployment across accounts.

• Demonstrated success managing complex client relationships and driving client targeted success outcomes.
• Experience partnering with senior operational, account management and financial stakeholders.
• Proven track record of driving client success strategies and retention planning support.
• Experience leading project teams and guiding execution aligned with policy and strategy.
• Background managing project planning, scheduling, budgeting, and risk assessment activities.
• Proven success delivering results through cross-functional and cross-divisional collaboration.
• Results-focused approach supporting both tactical execution and short-term operational priorities.

• Education Requirement:
  Bachelor’s degree or equivalent experience
• Related
  
  Experience:
  
  5-10 years of experience in operations, customer success, account leadership, or client service roles.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable…