Retail Store Manager

Salary Range: $45,000.00 To $60,000.00 Annually

At The Med Equip Shop, we don’t just sell medical equipment — we help families live more comfortably, independently, and safely m hospital beds to lift chairs, mobility scooters to oxygen concentrators and CPAP Machines, our products directly impact people’s lives in meaningful ways.

We’re looking for an inspiring, hands-on Store Manager to lead our Houston retail location. This is not a “back office” role — you’ll be on the floor daily, setting the tone, motivating your team, and ensuring every customer receives a premium, white-glove experience. If you thrive on people leadership, building strong teams, and hitting ambitious sales goals, this is your opportunity to shine.

• Own the store’s sales performance: set daily/weekly targets, monitor KPIs, and coach your team to meet or exceed them.
• Lead by example on the floor: model discovery conversations, product demos, and confident closing techniques.
• Hold daily huddles and weekly one‑on‑ones to align, motivate, and develop your team.

• Ensure every customer is greeted warmly and guided through a consultative discovery process.
• Resolve escalations quickly and empathetically; turn challenges into loyalty‑building moments.
• Guarantee smooth same‑day delivery and installation scheduling with accurate orders and clear communication.

• Manage opening/closing, cash handling, deposits, and reconciliation with precision.
• Coordinate with the warehouse/dispatch team to ensure staging, deliveries, and pickups are seamless.
• Maintain store standards: ADA compliance, cleanliness, loss‑prevention, and safety.
• Keep displays clean, powered, and demo‑ready at all times.
• Execute seasonal floor sets, feature top sellers, and ensure pricing and signage are always accurate.
• Drive attachment sales by spotlighting bundles, accessories, and protection plans.

• Recruit, hire, and onboard new associates.
• Train staff on POS/CRM systems, customer service routines, and follow‑up standards.
• Create a culture of accountability, feedback, and continuous improvement.

• Build local partnerships with clinics, senior living facilities, and referral sources to grow traffic.
• Represent The Med Equip Shop at local events and initiatives as the face of the store.

• 3+ years of retail management experience with proven results in sales growth and team development.
• Strong leadership presence — comfortable coaching on the floor and managing performance.
• Excellent communication skills and customer‑first mindset.
• Proficiency with POS and CRM systems
• Flexible availability, including weekends and holidays.

• Experience in high‑consideration or specialty retail (medical equipment a plus).
• Knowledge of delivery logistics and in‑home service coordination.
• Bilingual (Spanish/English) a plus.

• Sales Targets & Conversion Rates
• Average Ticket & Attachment Rates
• Customer Satisfaction (reviews & referrals)
• Operational Accuracy (cash handling, orders, delivery staging)
• Team Engagement & Retention
• Compensation: Competitive base salary plus monthly performance bonus.
• Schedule: Full‑time, on‑site leadership role with rotating shifts (including weekends).
• Benefits: PTO, paid holidays, 401(k), employee discount, and growth opportunities.

This isn’t just another retail management job. At The Med Equip Shop, every sale makes a real impact on someone’s quality of life. You’ll lead a motivated team, help families in moments of need, and grow your career with a company committed to service, quality, and community.