Vice President; Condo HOA)

Job Overview

The Vice President of Operations will provide management, direction, and leadership to ensure the properties within the portfolio are maintained and operated in accordance with Company objectives. Responsibilities include working closely with the Directors, Association Managers, Support Teams, Board of Directors and developers to manage and operate the communities. Responsibilities include, but are not limited to, facilitating solutions to problems between communities and internal support staff and develop and implement community solutions to support a positive resident experience.

Strong management skills, customer service skills and supervisory skills are required.

The Vice President of Operations will provide management, direction, and leadership to ensure the properties within the portfolio are maintained and operated in accordance with Company objectives. Responsibilities include working closely with the Directors, Association Managers, Support Teams, Board of Directors and developers to manage and operate the communities. Responsibilities include, but are not limited to, facilitating solutions to problems between communities and internal support staff and develop and implement community solutions to support a positive resident experience.

Strong management skills, customer service skills and supervisory skills are required.

• Provides training, supervision and direction to Association (Portfolio) Managers, Directors and Administrative Assistants.
• Develops and implements annual business plan for client operations with the goal of growing the portfolio and increasing its profitability.
• Responsible for P&L for Operations. Meets budget set forth and exceeds parameters by implementing programs to increase revenue and provide client retention.
• Works in tandem with Business Development & Marketing to position First Service in market for new business growth.
• Utilizes the customer survey program (NPS
  - Net Promoter Score) for continual improvement, and maintains or improves scores on an annual basis.
• Client retention through relationships with current and future board members. Retention goal is 100% as every property in the division is pivotal to the short and long term success of First Service.
• Provides direct supervision to all Directors and Support Teams.
• Reviews quality of services provided to the Association and recommends appropriate changes to the Boards of Directors.
• Provides guidance to all Directors & Support Teams as it relates to amendments and guidelines of governing documents, and ensures that guidance provided to boards is sound.
• Provides training, supervision and support to Directors, Association Managers, Service Specialists and support teams.
• Ensures that all associates and vendors are performing to expectation and working to communicate and set those expectations regularly.
• Establishes immediate relationship with any new Board of Directors by personal meeting and ongoing follow up.
• Acts as intermediary with owner/residents, managers, and all other staff, to assist in prompt response to questions/problems, including the handling of escalated calls as first line after management team.
• Ensures that insurance coverage is bound as appropriate on all properties.
• Holds staff meetings with team as appropriate.
• Attends Board meetings to give Board guidance when appropriate.
• Attends senior management and leadership staff meetings as appropriate.
• Attends annual budget/election meetings as appropriate.
• Interviews and hires prospective directors, managers and staff.
• Conducts property visits as appropriate and provides Directors with recommendations and observations to improve the property, following up to ensure items are implemented.
• Utilizes…