Corporate Director of Operations

• Location 2000 W Loop S,Suite 2150,Houston, TX, 77027,United States
• Employee Type Exempt

Moderno Porcelain Works specializes in the fabrication and installation of ultra-luxe large format porcelain panels in the residential and commercial markets. As the only company in North America using specialized state-of-the-art fabrication machines and a proprietary installation process, we are 100% dedicated to porcelain. By revolutionizing the industry, our in-house craftsmen create endless possibilities, from eye-catching porcelain shower walls, bathroom vanities, kitchen countertops, to flooring, interior and exterior wall cladding, fireplace surrounds, outdoor living and more.

As your all-inclusive porcelain source, Moderno works for you. Our team is growing, and now we invite you to work with us!

We are seeking a Corporate Director of Operations to lead the operational performance of six locations and serve as the CEO’s primary partner on day-to-day operations. The Director of Operations reports directly to the CEO and will collaborate with the executive leadership team holding the responsibility for ensuring each location is operating efficiently, meeting financial and operational goals, and continuously improving performance.

This is a high impact leadership role, and this person will work closely with each location’s General Manager (GM), providing leadership, accountability, financial oversight, and practical solutions to improve the performance of their location.

The ideal candidate is a hands-on operational leader who is equally comfortable discussing EBITDA, jobs, sales, accounts receivable (AR), collections, operating expenses (OPEX), staffing, processes, and performance metrics. The Director of Operations will generate reports for the executive team to look at the numbers, identify the problem, determine a solution, and hold the team accountable for executing it.

Key Responsibilities of this position:

• Provide overall operational leadership and oversight for six locations.
• Partner directly with the CEO to establish operational priorities, goals, and performance expectations.
• Establish consistent operating standards, processes, and accountability across all locations.
• Review and analyze EBITDA and profitability, sales and revenue performance, accounts receivable, collections, operating expenses, labor and staffing, productivity and efficiency, and other key operational metrics.
• Identify areas of underperformance and operational issues before they become significant financial or performance problems.
• Provide specific recommendations, strategies, and solutions to improve results.
• Drive a culture of accountability, continuous improvement, and operational excellence.

Operational Improvement

• Identify opportunities to improve efficiency, reduce costs, increase revenue, and improve profitability.
• Develop and implement operational processes that can be consistently applied across locations.
• Analyze and monitor business performance and translate data into actionable recommendations.
• Promote best practices across locations and ensure successful processes are replicated throughout the organization.
• Assist in customer services issues when escalated to corporate and facilitate resolutions on jobs.
• Run the weekly executive meeting. Generate dashboards and keep meeting notes to ensure an effective discussion pertaining to the company’s needs.
• Utilize AI to effectively automate processes, reports, and other critical business functions.

Operations Controller

• Review and analyze location level financial performance including jobs, sales, AR, collections, and OPEX.
• Monitor EBITDA and identify financial trends, variances, and areas requiring corrective action.
• Collaborate with executive leadership to improve…