Credit Manager

Location: Houston, TX (Onsite)
Company: Jiffy Lube International Employment Type: Full-Time

Jiffy Lube International is the largest quick lube franchisor in the United States, supporting a network of more than 2,200 service locations. Through its owned franchisee operations and strategic supplier relationships, the organization is focused on operational excellence, customer experience, and scalable growth across a highly dynamic automotive services platform.

The Credit Manager will lead the credit, accounts receivable, and collections functions across Jiffy Lube International and affiliated franchisee operations, supporting a large and growing franchise network with accounts receivable exposure ranging from approximately $50 million to $100 million.

Reporting directly to the Chief Financial Officer, this role will be responsible for developing and implementing scalable credit policies, receivables management processes, collection strategies, and operational controls designed to optimize cash flow, mitigate credit risk, and improve working capital performance.

This is a hands-on working manager role leading a small team of Credit Specialists. The Credit Manager will be expected to both develop strategic processes and directly participate in daily execution activities, including franchisee credit assessment, delinquency management, dispute resolution, escalated collections, and reporting.

This role will play a critical part in supporting the organization through a Transition Services Agreement (TSA) with the prior owner and establishing an independent credit and receivables infrastructure under new ownership. The Credit Manager will evaluate existing processes, identify improvement opportunities, implement scalable controls and workflows, and help build the long-term operating model for the credit function, including hiring and developing the future Credit team.

• Develop and implement credit policies, procedures, and approval frameworks across the franchisee portfolio.
• Evaluate franchisee creditworthiness through analysis of financial statements, payment trends, liquidity, collateral, and operational performance.
• Establish and maintain appropriate credit limits, monitoring processes, and risk mitigation strategies.
• Partner with Operations and Franchisee Support teams to proactively identify financial stress indicators and potential collection risks.
• Maintain disciplined oversight of franchisee aging trends, delinquency exposure, and bad debt risk.

• Lead daily accounts receivable and collection activities across a large franchisee portfolio.
• Direct collection efforts related to delinquent accounts, payment disputes, repayment plans, escalated franchisee communications, and account resolution activities.
• Manage cash application coordination, account reconciliations, deduction resolution, and aging cleanup initiatives.
• Develop standardized collection workflows, escalation protocols, and reporting processes to improve receivable performance and collection effectiveness.
• Monitor key performance indicators including DSO, aging trends, collections effectiveness, dispute resolution timing, and bad debt reserves.

• Lead, coach, and develop a small team of Credit Specialists while establishing clear accountability and performance expectations.
• Build scalable processes, controls, and operational procedures capable of supporting continued franchise network growth.
• Identify automation opportunities and system improvements that enhance efficiency, reporting accuracy, and collections performance.
• Establish departmental metrics, dashboards, and reporting packages for executive leadership.
• Promote a culture of responsiveness, professionalism, customer service, and accountability within the credit organization.

• Partner closely with Finance, Operations, Franchise Development, Legal, and field leadership teams to support franchisee financial performance and risk management initiatives.
• Assist with development and maintenance of receivables reserves, bad debt analysis, and cash forecasting activities.
• Support audit requests, compliance requirements, and documentation standards related to credit and receivables management.
• Ensure adherence to company policies, contractual obligations, and franchise agreement terms related to billing and collections activities.