Senior Manager – Global Residential Maintenance Management Solutions

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

The Senior Manager – Global Residential Maintenance Management Solutions provides technical and operational leadership for Hines' residential maintenance operations across our global portfolio of student, affordable, market-rate, and mixed-use housing. This role oversees the development of standards, policies, programs, and reporting frameworks to ensure consistency, efficiency, and innovation across the global portfolio. In partnership with continental, market, sub-market and property teams, the position offers guidance on building systems, vendor oversight, risk management, and emerging technologies.

It also leads the assessment program to evaluate compliance and promote operational excellence. With deep knowledge of housing regulations, this leader ensures maintenance operations support diverse resident needs while upholding Hines' high standards. Responsibilities include, but are not limited to:

• Provide strategic guidance for Hines' residential maintenance operations across multifamily and mixed-use properties, driving continuous improvement, asset preservation, operational efficiency, resident satisfaction, and long-term asset performance through industry-leading maintenance standards and service models.

• Develop and support implementation of governance frameworks, policies, and best practices to ensure unit readiness, efficient unit turns, and seamless transitions for incoming residents.

• Support the negotiation, standardization, and performance oversight of maintenance vendor contracts to ensure alignment with Hines' operational expectations and resident experience standards.

• Support the evaluation and integration of maintenance-related technologies-including CMMS platforms, digital inspection tools, and preventive maintenance systems-tailored to the multifamily and mixed-use environment.

• Direct or contribute to internal programs and initiatives related to innovation, capital planning, building performance, and operational best practices.

• Provide consultation during project design, construction, lease-up, repositioning, and disposition to promote maintainability, equipment accessibility, lifecycle performance, maintenance readiness, and long-term operability.

• Lead or coordinate periodic maintenance assessments to identify risk, ensure regulatory and safety compliance, and advance asset performance.

• Build and manage relationships with national and regional contractors, ensuring consistent service delivery and adherence to standards across property types and markets.

• Develop scalable maintenance standards, toolkits, templates, and procedures that promote portfolio consistency while allowing for regional regulatory requirements, asset-specific conditions, and local operating needs.

• Contribute to firm-wide energy and utility performance reporting, supporting data-informed decision-making on operational budgeting and building efficiency.

• Mentor maintenance leaders and teams, cultivating technical expertise, procedural consistency, and an accountability-driven culture.

• Partner with Learning & Development to design and maintain training resources and onboarding programs that reinforce operational standards and team readiness.

• Coordinate with Risk Management, Central Operations, Compliance, Asset Management, and other stakeholders to…