Cargo Supervisor

Full Time Supervisor Houston, TX, US

Salary Range: $48,000.00 To $51,000.00 Annually

Job Title: Cargo Supervisor - Cargo Operations Location: George Bush Intercontinental Airport (IAH) - Houston, TX
Department: United Cargo
Job Type: Full-Time
Reports To: Cargo Operations Manager - IAH Hub

As the Supervisor – Cargo Operations at United Airlines' largest hub in Houston (IAH), you will play a critical role in ensuring the smooth, safe, and compliant execution of cargo handling support. This position oversees the day-to-day administrative operations of the cargo office, supervises office staff, and ensures alignment with operational teams on the ramp and warehouse. You will serve as a liaison between internal departments, customers, and regulatory agencies to ensure a world-class cargo experience that reflects United’s standards of safety, reliability, and service.

• Supervise and coordinate the activities of cargo handling personnel, ensuring smooth operations and adherence to safety protocols.
• Plan and allocate resources effectively to meet operational demands, including assigning tasks to team members and monitoring their performance.
• Train and mentor cargo handling staff, providing guidance on best practices and ensuring compliance with company policies and procedures.
• Coordinate with ramp, warehouse, and load planning teams to ensure efficient processing of inbound and outbound freight.
• Ensure strict adherence to United Airlines policies and procedures, as well as TSA, FAA, IATA, and U.S. Customs compliance requirements.
• Serve as the primary customer service contact for cargo clients, brokers, and freight forwarders at the IAH hub.
• Maintain accurate cargo tracking and status updates via United’s cargo management systems.
• Generate operational and compliance reports on cargo throughput, documentation accuracy, and service metrics.
• Monitor cargo handling equipment and facilities, reporting any maintenance or repair needs to the appropriate department.
• Support government inspections, audits, and internal compliance reviews by ensuring timely access to all required documentation.
• Identify and implement process improvements to support operational efficiency and customer satisfaction.
• Communicate and collaborate effectively with internal departments including Ramp Operations, Load Planning, Security, and Customer Service.

• High School Diploma or GED required, Associate’s or bachelor’s degree in occupational safety, Environmental Health, Logistics, or related field preferred.
• Minimum 2 years of experience in cargo, logistics, or airline operations support.
• At least 1 year of supervisory or team lead experience in a fast-paced, regulated environment.
• Working knowledge of air cargo procedures, shipment documentation (e.g., AWB, manifests), and regulatory compliance.
• Proficiency in Microsoft Office Suite and cargo tracking systems; familiarity with United’s UC360 or equivalent platforms preferred.
• Strong leadership, organizational, and interpersonal communication skills.
• Ability to manage competing priorities and meet tight deadlines in an airport environment.

• Prior experience in airline cargo operations, freight forwarding, or ground handling at a major hub airport.
• Familiarity with TSA Known Shipper Program, FAA cargo security protocols, and IATA Dangerous Goods regulations.
• Excellent attention to detail and a proactive approach to identifying and resolving issues.
• Customer-focused mindset with the ability to de-escalate issues and drive service excellence.
• Warehouse environment with exposure to cargo handling equipment, varying temperatures, dust, and noise.
• Requires standing, walking, climbing, and lifting (up to 50…