Senior Systems Engineering Manager, Operability

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future.

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Fluence is seeking a Senior Systems Engineering Manager, Operability to lead the global Hypercare organization responsible for post-deployment technical stabilization, fleet operability, issue resolution, and continuous product improvement across Fluence's Battery Energy Storage System (BESS) portfolio. This role leads a multidisciplinary team of Systems Engineers and technical specialists focused on ensuring successful product deployment, customer adoption, operational readiness, and transition to long-term support organizations.

The Senior Manager serves as the primary leader responsible for driving technical issue resolution, reducing deployment risk, improving fleet performance, and establishing closed-loop feedback mechanisms that accelerate product maturity and operational excellence. The ideal candidate combines strong systems engineering expertise, technical leadership, customer focus, and organizational influence to drive cross-functional execution across Product Engineering, Software, Quality, Manufacturing, Supply Chain, Delivery, Services, and Customer Success organizations.

• Lead and continuously improve Fluence's Hypercare operating model and governance framework.
• Establish Hypercare entry, readiness, and exit criteria across product platforms.
• Own the technical stabilization process from deployment through substantial completion and operational handoff.
• Prioritize resources and activities across multiple concurrent customer projects and global deployments.
• Drive accountability across organizations to ensure timely issue resolution and closure.
• Build, lead, mentor, and develop a high-performing team of Hypercare and Operability Engineers.
• Establish organizational goals, KPIs, operating rhythms, and engineering best practices.
• Drive a culture of ownership, accountability, systems thinking, and customer focus.
• Support workforce planning, succession planning, technical development, and capability growth.
• Serve as executive technical leader for critical customer issues and high-priority fleet events.
• Lead cross-functional incident response efforts and recovery activities.
• Establish escalation paths, communication plans, and executive reporting mechanisms.
• Ensure containment, corrective actions, and permanent solutions are executed effectively.
• Coordinate technical decision-making during complex operational events.
• Own fleet-level operability and performance improvement initiatives.
• Establish performance dashboards and fleet health monitoring processes.
• Drive prioritization of the highest-impact technical and operational issues.
• Establish a structured lessons learned process connecting deployment, operations, and product development.
• Lead initiatives that improve product operability, serviceability, reliability, and scalability.
• Partner with Product Management and Engineering leadership to influence future product direction.
• Resolve technical ownership gaps and remove execution barriers impacting customers and projects.
• Lead executive-level reviews related to product performance, deployment readiness, and fleet health.
• Provide leadership visibility into emerging risks, mitigation plans, and strategic improvement initiatives.
• Establish enterprise-wide lessons learned and knowledge management processes.
• Drive integration of Hypercare findings into Fluence's Product Development Process (P2D).
• Develop standards, technical playbooks, troubleshooting guides, and engineering best practices.
• Promote continuous improvement across engineering and operational organizations.

• Bachelor's degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, Software Engineering, or related technical discipline.
• 10+ years of engineering experience in complex technical systems and critical infrastructure environments.
• 5+ years of leadership experience managing engineering teams and technical programs.
• Strong background in Systems Engineering, Reliability Engineering, Product Engineering, Fleet…