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Associate Manager, Mako Clinical Processes, Southwest
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-09-29
Listing for:
Stryker
Full Time
position Listed on 2026-09-29
Job specializations:
-
Management
Operations Management, Healthcare Management
Job Description & How to Apply Below
- Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure clinical success and technical competency.
- Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- Displays leadership through fostering a culture of collaboration with MPS Managers for technical competency and business growth through increased robotic utilization.
- Act as player-coach, actively engaging with MPS teams to ensure customer and team goals are achieved for their respective territories.
- Works actively with FEES, CONNECT Leads and MPS Managers to create a scalable program/guideline for pre-course training to ensure consistency and effectiveness on JR Mako platform applications
- Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure clinical success and technical competency.
- Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Collaborative Leadership
- Displays leadership through fostering a culture of collaboration with MPS Managers for technical competency and business growth through increased robotic utilization.
- Act as player-coach, actively engaging with MPS teams to ensure customer and team goals are achieved for their respective territories.
- Works actively with FEES, CONNECT Leads and MPS Managers to create a scalable program/guideline for pre-course training to ensure consistency and effectiveness on JR Mako platform applications
- At the direction of the Senior Manager of Clinical Processes, ensures the implementations of Mako strategic initiatives within the assigned territory
- Communicates plan with key stakeholders/ local leadership
- Evaluates and reports to Senior Manager of Clinical Processes, the impact of Sales Education strategy within the field robotic sales organization
- Utilizes Stryker analytic platforms for collaboration with MPSM’s and local leadership for development opportunities
- In collaboration with Senior Management, utilizes complaints data to highlight and implement areas of education and re-education for current Mako applications and for upcoming application launches and upgrades into the MPS field organization
- Works with Senior Manager of Clinical Processes to utilize complaints data to provide on-site learning opportunities and identify areas of improvement for re-education opportunities and increased utilization
- Collaborates with Customer Support and IT to deliver resources and education to the MPSM field organization on timely submission and filing of Product Experience Reports
- Assist in the delivery of customer reports from the Complaints Team to the customer
- Demonstrate technical expertise with Mako robotic JR applications and ability to transfer knowledge to facilitate HCP re-engagement and deliver 1:1 education to the local MPS team
- At the direction of the Senior Manager of Clinical Processes, collaborates and supports projects with…
Position Requirements
10+ Years
work experience
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