Regional Intake Manager

Lisinski Law Firm Houston, Texas, United States

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Regional Intake Manager leads intake operations across multiple Lisinski Law Firm offices within an assigned region. This role develops Intake Managers and their teams to deliver a consistent, respectful, and responsive experience for prospective clients while meeting the Firm’s intake and conversion goals. The Regional Intake Manager uses performance and quality data, direct observation, and client feedback to improve consultations, address gaps between offices, and build capable leaders who sustain results as the Firm grows.

Your Key Contributions

• Lead, coach, develop and hold accountable Managers across multiple office locations, establishing clear expectations for intake results, consultation quality, and client experience.
• Review regional conversion, consultation quality, responsiveness, and client experience measures to identify trends, understand root causes, and implement improvements across offices.
• Develop Managers as people leaders and coaches, equipping them to reinforce effective intake practices, provide actionable feedback, and address performance or service concerns promptly.
• Conduct structured one‑on‑one meetings with each Manager to review office performance, client and team feedback, quality findings, and leadership development priorities.
• Visit regional offices on a consistent basis, observe consultations, and engage with frontline team members to assess the prospective client experience, operational practices, and team culture firsthand.
• Partner with VP of Intake on regional performance priorities, performance reporting, staffing needs, and initiates that strengthen both intake outcomes and service quality.
• Partner with Quality Assurance and Training teams to establish consistent consultation standards, reinforce training, and use quality reviews to improve accuracy, empathy, and clarity in client interactions.
• Lead regional hiring efforts for Manager and Specialist roles applying Gold Standard criteria and building a talent pipeline with strong coaching, service, and intake capabilities.
• Support new office openings by partnering with cross‑functional teams on staffing, training, service standards, and a successful operational and performance ramp.
• Recognize and develop strong performers, coach team members with performance gaps, and address persistent issues in conversion, consultation, or client experience.
• Ensure consistent intake processes, timely follow‑up, accurate CRM documentation, Quality Assurance adherence, and appropriate escalation of client concerns across regional offices.

What Makes You a Great Fit

• Bachelor’s degree required or equivalent experience considered.
• 5-7 years of management experience in intake, sales, client service/experience, or related field, including at least 2 years in a multi‑site or regional leadership role.
• 7-10 years of experience in intake, sales, client service/experience, or a related function, with demonstrated success improving results and service quality.
• Demonstrated expertise in multi‑site sales leadership, including regional performance management, accountability, and results delivery across multiple locations.
  Builds Effective Teams
  - Develops Managers who coach and support…