Weekend Helpline Supervisor – Lead Call Center
Listed on 2026-10-07
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Management
Emergency Crisis Mgmt / Disaster Relief, Event Management & Planning -
Customer Service/HelpDesk
Emergency Crisis Mgmt / Disaster Relief, Customer Success Management, Event Management & Planning
United Way of Houston is seeking a weekend HELPLINE Supervisor to oversee the 211 Texas/United Way HELPLINE on Saturdays and Sundays, ensuring coverage and high performance. The role involves coordinating staffing, guiding staff on calls across channels, and supporting quality assurance.
Collaboration with the Manager/Director of Service Delivery is essential. The ideal candidate has a sociology/psychology background, 4+ years in social services or I&R call centers, and strong Excel/Power BI
This opportunity is for the Weekend Helpline Supervisor – Lead 211 Call Center role at United Way of Houston.
Our team is growing, and we are hiring a Weekend Helpline Supervisor – Lead 211 Call Center in Houston, TX, United States.
This opening is for the Weekend Helpline Supervisor – Lead 211 Call Center role at United Way of Houston.
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