Operational Manager

Overview

The Operational Manager is a key player in the RMA industry, responsible for overseeing the entire production process. They manage the production team and make sure everything runs smoothly from start to finish. Our Operational Manager will plan and organize production schedules, ensuring product quality and safety, managing inventory levels, and ensuring that production deadlines are met. They also work closely with other departments, such as engineering and procurement, to ensure efficient and effective production.

The Operational Manager must have strong leadership skills, be able to motivate and manage teams effectively, and have excellent problem‑solving capabilities. They need to have a good understanding of production processes and equipment, and possess strong communication and interpersonal skills.

Location: Houston, TX United States

Employment Type: Full‑time

• Oversee the production process from start to finish.
• Develop and implement plans to meet production goals and deadlines.
• Schedule and coordinate production activities to ensure maximum efficiency.
• Identify and resolve production‑related problems promptly.
• Manage production team and monitor to ensure they follow internal processes.
• Ensure the quality of the end product meets customer expectations.
• Monitor inventory levels and work with internal teams to order materials as needed.
• Ensure compliance with safety and environmental regulations.
• Maintain accurate records of production data and costs.
• Work with GC and the Asia team for IB3 service center setup to meet the schedule.
• Lead HOU team to update the service center status weekly for CSP customers with solutions/action.
• Based on the RMA return forecast, well manage the team to fulfill demand and allocate resources in a timely manner.
• Consolidate service operation issue/problem with solution and elevate to the Asia team/top management/HOU MP team for support time.
• Monitor HOU service overall performance and expense with reasonable action for recovery with the team together to meet the target and balance cost and performance.
• Perform other duties as assigned.

• Must be proficient with Microsoft Office 365.
• Must have hands‑on experience in SAP.
• Must have great interpersonal communication, collaboration and leadership skills.
• Must have ability to remain flexible in a dynamic work environment.
• Excellent organizational, analytical, problem‑solving, and prioritization skills.
• Proven ability to function independently and be able to multi‑task.

• Bachelor’s degree in Manufacturing, Industrial Engineering, or a related field is preferred.
• Must have at least five (5) to seven (7) years of production planning experience, in a manufacturing environment preferred.