Integration Engineer

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Full Time Clerical Houston, Houston, TX, US

The Integration Engineer is responsible for development, and launch of strategic integration solutions that drive operational efficiency and client connectivity across Fracht’s global logistics platform. This role implements and maintains integrations between customers, B2B partners, and internal applications using Mule Soft and other enterprise integration tools, working closely with the Integration & Architecture team to deliver scalable, reliable solutions.

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

• Work with senior leaders to build across a broad integration domain
• Facilitate and document technical architecture across multiples complex, interconnected systems
• Manage technical integrations of all products, with ongoing responsibility for stability, performance, and continuous improvement
• Design and develop scalable, reusable integration modules and services aligned with enterprise architecture standards
• Develop tools and processes that establish and maintain operational excellence across integration workflows
• Drive full CI/CD implementation for all products under responsibility
• Formulate, evaluate, recommend, and implement solutions for complex technical integrations in support of business objectives and problem resolution
• Serve as the primary point of contact for integration onboarding, guiding customers and internal teams through setup, configuration, and go-live
• Serve as subject matter expert for integration‑related inquiries, providing timely support and resolution for issues across all integrated systems and products
• Provide proactive monitoring, maintenance, and support for all active integrations, ensuring minimal disruption to business operations
• Develop, implement, and support complex API and EDI integrations for freight forwarding applications spanning air, ocean, customs brokerage, and logistics in an Agile environment
• Maintain thorough documentation for all integrations, supporting knowledge transfer and long‑term platform governance
• Triage, diagnose, and resolve production integration failures and data discrepancies across integrations, coordinating with internal teams and external partners to restore service within defined SLAs
• Perform root cause analysis on recurring integration issues and implement permanent fixes, driving a continuous reduction in support volume over time
• Own the day‑to‑day operational health of all deployed integrations, including scheduled maintenance windows, version upgrades, certificate renewals, and dependency patching
• Build and maintain alerting, logging, and dashboarding for integration runtime environments to enable early detection of failures and performance degradation
• Participate in escalation procedures for business‑critical integrations, ensuring timely response to production incidents during and outside standard business hours
• Manage and maintain runtime environments across development, staging, and production, ensuring configuration consistency and deployment readiness at all times