D2C Retention Manager; U.S. Market - Gurugram

d2c retention manager (u.s. Market) - gurugram

4 years

gurugram

full-time

location: sector 27, gurugram

about us:

founded in 2007, an e-commerce company, ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a houston, texas-based corporation and have been in the business for almost 15 years.

We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the top 30 sellers on amazon, and top 5 in walmart, and have also managed to achieve the number 1 ranking on ebay.

our businesses | ami ventures inc. | vir ventures inc. | boson technologies |

our brands | malco modes | bella sous | red cup livings | keeble outlets | store indya | vizari sports | shalin india | wristy buddy i bolaball i us tech i herbal concepts | morning star | yardlio | kozi | clear bottle |

experience: 4 to 5 years

we are hiring a d2c retention manager to own and scale customer retention across our u.s.

-focused d2c brands.

this role will focus on crm, email marketing, lifecycle automation, loyalty programs, and repeat revenue growth.

you will start as a hands-on contributor and gradually grow into a retention leadership role as the team and brands scale.

• own crm and retention strategy across multiple u.s. D2c brands
• build, optimize, and scale email flows and lifecycle journeys
• manage behavioral, cohort-based, and consumer stage communication
• drive retention roas, repeat purchase rate, and ltv growth
• scale retention programs for existing brands and new product launches
• design and manage loyalty, win-back, and re-engagement programs
• segment audiences based on behavior, frequency, and customer value
• collaborate closely with acquisition, creative, and data teams
• track and optimize metrics such as repeat rate, revenue per subscriber, ltv, and roas

• 4 to 5 years of hands-on crm or retention marketing experience for the u.s. Market
• proven track record of improving retention roas and customer lifetime value
• strong expertise in email marketing, lifecycle automation, and segmentation
• experience working with shopify-based d2c brands is mandatory
• strong analytical and data-driven decision-making skills
• ability to test, learn, and scale programs independently
• clear ownership mindset with leadership potential

• klaviyo or similar crm platforms
• shopify
• loyalty and subscription tools such as recharge, yotpo, smile, or similar analytics tools including ga4 and internal dashboards

required skills

data analysis customer experience enhancement metrics monitoring communication skills analytical thinking strategic planning marketing interpersonal skills customer retention strategy cross-functional collaboration