US Marketing & Operations Manager

Full-time Permanent Mid-level Senior

Posted 22 Jul 2026

Gelatissimo is an award-winning Australian-based premiumgelato brand with over 60 stores across Australia, five stores in the United States and an established international franchise network.

We're looking for an energetic, commercially minded US Marketing & Operations Manager to help drive the success of our United States business.

Based in Houston, you'll support Gelatissimo's US network across Houston, Northwest Arkansas, Orange County and Honolulu, working closely with franchisees, store teams and our Australian Head Office.

This is a unique opportunity to join an international business in a broad, hands-on role where you'll have genuine ownership, variety and the opportunity to make a real impact. You'll begin your journey with training at our Sydney Head Office before returning to Houston to support ourUS business.

As our US Marketing & Operations Manager, you'll be responsible for helping our existing US business thrive by:

• Designing and executing local marketing campaigns and promotions.
• Capturing and creating engaging social media, photography and video content showcasing our products, stores and customers.
• Partnering with franchisees to improve sales, customer experience and overall business performance.
• Building trusted relationships with franchisees and acting as their primary day-to-day support contact.
• Coordinating day-to-day business operations with our Australian Support Office.
• Coordinating product replenishment and supporting new product launches.
• Identifying opportunities to improve business performance and strengthen the Gelatissimo brand.

No two days will be the same. One day you may be filming content in-store, the next supporting a franchisee, coordinating product deliveries, launching a new flavour or developing a local marketing campaign.

You'll be someone who enjoys variety, takes ownership andloves getting things done.

You'll ideally have:

• Experience in marketing, hospitality, retail, franchising or business operations.
• Strong digital marketing and social media skills.
• Excellent communication and relationship-building abilities.
• Acommercial mindset and sound problem-solving skills.
• High levels of organisation, initiative and accountability.
• The flexibility to travel within the United States.

Most importantly, you're proactive, hands-on and excited bythe opportunity to help shape the success of Gelatissimo's US business.

• Train initially with our Australian team at our Sydney Head Office, gaining firsthand experience of our products, brand and operations.
• Enjoya broad role combining marketing, franchise support and business operations.
• Betrusted with real responsibility and the autonomy to make an impact.
• Joinan award-winning premium brand where your ideas and initiative will directly drive results.
• Opportunities to grow your career as our US business evolves.

Fresh, artisanal, delicious. The Gelatissimo story began in 2002 where our first store opened in the heart of Sydney. Churning gelato in store, using secret traditional Calabrian family recipes, the word of mouth spread and before long, there were queues out the door and new store openings followed. In our 23rd year in business, we are operating in several key international markets outside of Australia, with growth plans for many more locations across the globe.

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