Director of Survivor Advocacy, Houston Office

Director Of Survivor Advocacy

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence.

Job Location:

Local office, on-site (Houston, Texas)

Job Status:
Full-time, Exempt-Grant Supported, with plans to seek continuance

Job Summary:

The primary functions of the Director of Survivor Advocacy are to provide leadership and supervision for the advocacy team; ensure effective advocate training and excellence in service delivery; develop and maintain strong relationships with law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation and data entry for grant reporting.

Compensation:
Annual salary

Benefits:
Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance:
  We cover 100% of medical premiums for both the employee and their family. (For a single employee, this is a $8,267+ annual value added to your base salary).
• Employer-Paid Life Insurance:
  Fully covered for the employee at no cost.
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Dental & Vision:
  Comprehensive plans available at the employee's expense.
• Voluntary Benefits:
  Access to supplemental Accident, Critical Illness, Hospital, and Disability insurance

Schedule/Availability:
Generally, Monday through Friday 8:30-5:30. Weekends, evenings, and holidays as needed. Frequent back-up/supervisory call. Anticipated 45-50-hour work week.

Working Conditions:

Work is performed in a variety of venues and professional environments. Work duties may occasionally be performed in an environment that requires exposure to weather extremes, fumes, odors, and noise.

Travel:
This position will require frequent travel within the area for partner meetings, training, and team/professional development opportunities, and occasional travel outside the service area for training purposes.

Job Responsibilities:

• Maintain a strong line of communication with the Regional Director and the Survivor Advocacy Program Director regarding any issues related to the local office's Survivor Advocacy Program, as well as any issues of a programmatic nature.
• Rotate supervisory call with Lead Advocate, supporting advocates when they are responding to calls, unless the local structure allows for this requirement to be shared by two or more lead advocates and/or program coordinators.
• Ensure availability of immediate intervention and ongoing advocacy, case management, and emotional support for survivors of human trafficking
• Pursue high advocacy staff retention by actively shouldering advocate responsibilities during periods of high demand or emergency, and supporting advocates' emotional and supervisory needs.
• Ensure that advocates communicate a service-oriented approach: an eagerness to offer case management in collaboration with associated service providers, so those seeking assistance are provided with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Now's scope
• In coordination with the Regional and the Survivor Advocacy Program Director, monitor compliance with policies and procedures and minimum standards for CSEY advocacy
• Develop and maintain good working relationships with law enforcement agencies and other service providers to ensure identification of victims and seamless referral for and provision of victim services
• In coordination with the Survivor Advocacy Program Director and Regional Director and Lead Advocate(s) where applicable, recruit, screen, hire, train, engage, supervise, and retain advocates
• In coordination with staff coordinating interns and volunteers, recruit, screen, train, engage, supervise, and retain advocacy interns and volunteers, if applicable
• Work with local coalition or task force as appropriate
• Schedule and document all required trainings for advocates and advocacy volunteers, including all onboarding and ongoing trainings
• Facilitate weekly advocacy team meetings.
• Provide training and support in the implementation of the OHTS tool.
• Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered.
• Create clear expectations for advocates, ensuring that they know policies and protocol.
• Assess advocates' skill sets and watch for/support in areas of weakness.
• Provide on-the-job training and model desired behaviors, alongside lead advocate(s).
• Ensure a minimum of every-other-week individual advocate supervision by phone or in-person. Virtual/Phonetic supervision can only occur once every 30 days.
• Ensure supervision within one week of any care coordination team meeting during which a victim assigned to an advocate has been staffed.
• Ensure that…