Membership Manager

Job Title: Membership Manager

Department: Development

Reports to: Director, Annual Giving & Membership

Status: Full-time, Exempt

The Membership Manager works closely with the Director, Annual Giving & Membership to successfully achieve contributed income goals for renewals and acquisitions from donors contributing under $1,500 annually as well as develop the relationship between donors and the Houston Symphony through excellence in donor stewardship and engagement. This position manages large-scale, multi-channel renewal and acquisition campaigns including direct mail and digital solicitations.

This key position is part of a large, dynamic advancement team that supports the work of Houston’s world-class orchestra.

• Manage a group of 3,000+ membership level donors giving up to $1,499 annually.

• Develop and execute year-round donor renewal and fundraising campaigns designed to increase participation and philanthropic support, overseeing audience segmentation, solicitation strategy, donor communications, campaign messaging, and multi-channel outreach through direct mail, email, text, phone outreach, and social media.

• Manage budgets for annual fund campaigns and donor communications,identifying cost-effective and resourceful approaches thatmaintainor enhance the quality and impact of fundraising materials and engagement strategies.

• Manage and produce donor recognition and annual fund communications, including donor listings and annual fund pages inInTune, stewardship post cards, holiday cards, campaign inserts, and other donor-facing materials.

• In collaboration with the Donor Events Manager, plan and execute 10+ donor stewardship and membership events, supporting donor engagement initiatives.

• Collaborate across departments to ensure fundraising messaging, organizational information, and campaign materials are accurate, consistent, and impactful.

• Serve as a Tessitura power user and primary administrator forGiveButterand Double the Donation, responsible formaintainingdonor records, ensuring data integrity, and managing fundraising workflows across development platforms.

• Utilize donor analytics, predictive modeling, and segmentation tools to support fundraising strategy and fundraising targeting.

• Develop and produce regular data-driven reports and recommendations to support Annual Fund planning, forecasting, and decision-making, analyzing fundraising performance to inform strategy across Annual Fund campaigns and stewardship initiatives.

• Bachelor's degree plus a minimum of two years of experience working on a Development team.

• Strong computer literacy including word processing, spreadsheet proficiency, and comfort with data analysis and reporting tools.

• Proficiency working with a CRM or other database, Tessitura experience preferred.

• Professional demeanor, detail oriented, excellent verbal and written communication skills.

• Ability to work successfully in a fast-paced environment while managing multiple tasks.

• Ability to work flexible hours, including evenings, weekends, and some holidays to attend donor events, meetings, and performances as needed.