Sustaining Gifts Officer

POSITION SUMMARY: The Sustaining Gifts Officer is responsible for advancing the mission of Houston Food Bank by managing and growing a robust monthly giving program that generates more than $4 million in annual revenue from 6,000+ recurring donors. This frontline fundraiser cultivates long-term relationships with a portfolio of sustaining donors, optimizes donor retention and lifetime value, and designs and executes sophisticated multi-channel campaigns that deepen engagement, increase monthly contributions, and advance donors through the giving pipeline.

Adhere to PACT values. (

Purpose:

Using our strengths passionately to contribute to our mission. Accountability:
Choosing to rise above one's circumstances and showing ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what's right and acting. Transparency: Doing things openly and honestly.)

• Develops, grows, and manages the monthly giving program, including donor acquisition, retention, reactivation, and upgrade strategies.
• Manages a portfolio of high-value sustaining donors, building individualized engagement strategies to deepen commitment, increase giving levels, and identify prospects for pipeline advancement to mid-level or major gifts.
• Designs and executes multi-channel stewardship and cultivation campaigns (i.e., digital, direct mail, video, phone, in-person, and emerging channels) to foster donor loyalty and increase donor lifetime value.
• Participates in all aspects of the donor cycle for sustaining donors.
• Creates personalized stewardship strategies for donors at all giving levels within the sustaining portfolio.
• Initiates and completes donor strategy documents, briefing memos, stewardship/cultivation reports, and other correspondence as necessary.
• Ensures all donor interactions are recorded accurately and timely in the constituent relationship management (CRM) database.
• Moves sustaining donors in an appropriate and timely fashion toward giving upgrades and deeper engagement.
• Makes upgrade solicitations and additional giving asks when strategically appropriate.
• Maintains meaningful and consistent communication with donors.
• Manages and directs all sustaining donor communications, acknowledgements, and impact reporting, including but not limited to handwritten notes, birthday cards, phone calls, e-cards, monthly stewardship emails, and quarterly newsletters, ensuring consistent and meaningful donor touchpoints.
• Analyzes and reports on the performance of the recurring giving program and related initiatives, providing insights and recommendations to improve retention, payment recovery, upgrade rates, and donor satisfaction.
• Collaborates with the Major Gifts teams to build and support a donor pipeline from recurring gifts to mid-level and major giving.
• Works closely and collaboratively with the Marketing and Communications Team on sustainer program needs, including but not limited to social media posts, donation form optimization, storytelling, and web/digital strategy to effectively enhance sustaining donors' experience.
• Works closely with the Donor Services Team to ensure the accuracy of donor records, including, but not limited to, donor information, gift coding, action imports, attributes, solicit codes, and notes.
• Handles and maintains confidential information with sensitivity, integrity, and accuracy.
• Supports the Annual Giving Manager with planning, reviewing, and resource gathering for annual giving appeals and stewardship/cultivation pieces, including direct mail and telefundraising campaigns, and provides logistical and administrative support for all annual giving appeals.
• Documents and maintains standard operating procedures and annual plans in appropriate software, including Asana and SharePoint.
• Assists with development projects, as needed.

This position has no supervisory responsibilities.

• Bachelor's Degree from an accredited four-year college or university in Communications, Nonprofit Management, Liberal Arts, Business Administration, or related field
• A minimum of 3-5 years of demonstrated successful experiences in fundraising, donor relations, or a related field, with a strong preference for experience in recurring or sustaining giving programs, major gifts, or mid-level donor engagement.
• Experience at a proficient level with CRM databases (e.g., Raiser's Edge NXT, Luminate Online, Salesforce, or equivalent), including reporting and analysis functions.
• Knowledge of fundraising techniques and recurring donor programs, strongly preferred.
• Experience with multi-channel donor engagement (digital, video, direct mail, phone), strongly preferred.

• Must have reliable transportation, a valid driver's license, and insurance.
• Certified Fund Raising Executive (CFRE) preferred.

• Ability to work with a diverse population, including the public.
• Strong donor…