Community Hub & Partnership Coordinator

Position:Community Hub & Partnership Coordinator

Location: (Corporate) 1140 West Loop North Houston, TX 77055

Job :14630

# of Openings:1

Job Title: Community Hub & Partnership Coordinator

Department: Workforce Development (WFD)

Reports to: Sr. Manager of Mission Experience

FLSA Status: Exempt

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Responsible for developing, managing, and expanding community partnerships that increase access to WFD services, education, supportive resources, and career opportunities for individuals served by GWH. Serves as the primary liaison between GWH and community organizations, educational institutions, nonprofit agencies, corporate partners, and workforce stakeholders.

Oversee the development and implementation of the Community Hub, creating a centralized network of resources that connect individuals with employment, training, supportive services, volunteer opportunities, and community programs. The coordinator will also identify strategic partnerships that strengthen workforce access while increasing community engagement and organizational impact.

• Develop and maintain strategic partnerships with community organizations, employers, educational institutions, government agencies, and nonprofit organizations.
• Identify partnership opportunities that support workforce development, career pathways, supportive services, and community engagement.
• Conduct outreach meetings and presentations to establish new partnerships.
• Maintain regular communication with partners to strengthen relationships and ensure successful collaboration.
• Represent GWH at networking events, workforce meetings, community events, and partnership councils.
• Develop Memorandums of Understanding (MOUs) and partnership agreements when appropriate.

• Lead the development, implementation, and ongoing management of the GWH Community Hub initiative.
• Maintain an up-to-date directory on Caseworthy of community resources, training providers, educational opportunities, and supportive services.
• Provide training to community hub sites on career services, referral processes, and the GWH Connect Customer Portal.
• Coordinate partner participation within the Community Hub.
• Ensure community resources remain accurate, accessible, and relevant.
• Work with internal teams to integrate Community Hub resources into workforce services and the customer portal.
• Collect and analyze Community Hub utilization data and outcomes.

• Expand workforce access by connecting participants with employment opportunities, job training, education programs, and supportive services.
• Collaborate with WFD teams to increase participant access to resources.
• Identify service gaps and recommend new partnerships to address unmet community needs.
• Promote equitable access to workforce and supportive services throughout the communities served.

• Track partnership activity, referrals, participant engagement, and program outcomes.
• Prepare monthly, quarterly, and annual reports on partnership development and Community Hub performance.
• Monitor partnership goals and key performance indicators.
• Assist with grant reporting and partnership documentation as needed.
• Maintain accurate records within organizational data systems.
• Work closely with Community & Volunteer Engagement staff to coordinate joint outreach efforts.
• Collaborate with Career Centers and Workforce Development staff to align community partnerships with employment initiatives.
• Support organizational events and special projects that advance Goodwill's mission.
• Participate in strategic planning and continuous improvement initiatives.
• Perform other duties as directed by management to support evolving organizational needs.

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

• A bachelor’s degree in human services, public administration, business, communications, social work, or a related field preferred; equivalent professional experience may be considered in lieu of a degree.
• Three (3) years of experience in community engagement,…