Volunteer Engagement Coordinator

Volunteer Engagement Coordinator

Schedule:

Monday through Friday, 7:00am 4:00pm, with flexibility to work evenings & weekends

Position Summary:

The Volunteer Engagement Coordinator is the first point of contact for Houston Food Bank (HFB)'s new and returning volunteer groups. This position is an ambassador for HFB's volunteer experience and is knowledgeable about the various volunteer programs and onsite opportunities available. The Volunteer Engagement Coordinator supports volunteers along the volunteer journey, including overseeing the volunteer management system with group registration, group scheduling, confirming group numbers, and other logistical planning needs.

This position coordinates and aims to accommodate any special requests, including group tours, catering services, project area coordination, corporate groups, media logistics, and other special events in a welcoming manner.

Adhere to PACT values. (

Purpose:

Using our strengths passionately to contribute to our mission. Accountability:
Choosing to rise above one's circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what's right and acting. Transparency: Doing things openly and honestly).

Essential Job Functions:

• Reliable, consistent attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
• Oversees the full volunteer group scheduling process by responding in a timely manner to volunteer inquiries via phone and email and maintains shared inbox(es), Teams chats, phone lines, and more to respond to all requests accurately, timely, and professionally.
• Maintains the volunteer management system with necessary group registration information.
• Greets volunteer groups upon arrival, assists with the check-in process, provides support for any questions or issues that arise, and supports in project areas during their volunteer experience.
• Attends meetings to provide updates about scheduled volunteer groups with a focus on logistics that may impact the production team (i.e., group size, project area, conference room requests, HFB tours, and other special requests).
• Attends recruitment fairs at various offsite locations to promote and recruit potential volunteers (some outdoor event support as needed).
• Collaborates with Volunteer Services leadership and team members on identifying new opportunities to improve the volunteer experience.
• Supports scheduled corporate volunteer events, media coverage, special onsite events, HFB tours, and community outreach for prospective volunteers.
• Gathers and compiles updates for email newsletters to highlight upcoming volunteer opportunities, volunteer spotlight stories, and HFB organizational changes to existing volunteers and community partners.
• Implements initiatives to improve the volunteer experience, including volunteer recognition programs.
• Executes active recruitment of volunteers, including participation in community recruitment events, enrolling in volunteerism organizations, and maintaining profiles on public volunteer platforms.
• Inputs volunteer shifts into the database upon request from external departments, including communicating dates, times, shift details, registration links, and more to key stakeholders.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Requirements

Qualifications:

Education/

Experience:

• High School Diploma from an accredited school or general education development (GED) certificate. Associate's degree from an accredited college or university, preferred
• Minimum of 2 years of experience in an administrative support role
• Minimum of 2 years of experience with in-person customer service
• Minimum of 1 year of experience with volunteer program preferred
• Minimum of 1 year of experience with scheduling and event coordination preferred

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver's license, and insurance.

Special Knowledge/Skills/Abilities:

• Proficiency in Microsoft Word, Excel, and Outlook;
  Knowledge of CRM systems
• Ability to work on multiple projects with minimal supervision and manage one's own time effectively
• Skilled in giving full attention to what other people are saying, taking time to understand, asking questions as appropriate, and not interrupting
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to…