RN Clinical Communications Coordinator - Trasnplant

At Houston Methodist, the RN Clinical Communications Coordinator position is a registered nurse responsible for facilitating and coordinating patient care during all phases of transplantation. The Clinical Communication Coordinator provides professional nursing care to a diverse patient population and interacts with all members of the interprofessional transplant team to ensure coordination of care for the transplant patient.

This position provides indirect patient care effectively and efficiently, which may include patients with varied and complex needs.

Responsibilities for the RN Clinical Communications Coordinator position include appropriately identifying candidates upon transplant referral and coordinating the evaluation process; assessing and triaging all organ-specific patient calls through the transplant communication center for appropriate resolution of issues including independently managing issues as appropriate; facilitating transplant clinic activity; and ensuring proper documentation of all patient care issues through the communication center including completion of any issues triaged to other team members.

Non-exempt

• Bachelor’s degree or higher from an accredited School of Nursing

• One year nursing healthcare experience

• RN – Registered Nurse – Texas State Licensure – Texas Board of Nursing; PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
• BLS – Basic Life Support or Instructor (AHA) – American Heart Association

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Proficient in speaking, reading, and writing English necessary to perform essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Effectively communicates with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Skilled at managing complex patient care issues and ability to prioritize/triage based on patient status
• Extremely well-organized and detail oriented, self-directed, and ability to work independently
• Strong assessment, organizational and problem-solving skills evidenced by capacity to prioritize multiple tasks and roles
• Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act
• Participates in department donor awareness events, educational opportunities, and community activities
• Working knowledge of Microsoft products

• Serves as the voice of the department through frontline telephonic communication for all phases of transplant. Role models interprofessional communication, using therapeutic communication, which includes active listening and teaching, to establish a relationship with patients and families. Identifies and responds to the clinical, psychosocial, and economic needs of the transplant patient/family/caregiver during all phases of transplantation and communicates the plan of care.
• Communicates with candidate, referring physicians, other health care providers, payors, and transplant team members regarding the patient’s status and maintains communication as needed. Provides telephonic patient education in the areas of transplant and organ donation.
• Fosters teamwork approach in all interactions with peers and team members. Anticipates needs of other team members; proactively offers assistance. Serves as a resource for referring physician activities. Contributes to improving department score for employee satisfaction/engagement.

• Follows patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Coordinates with interprofessional healthcare team, overseeing evaluation process for…