Registered Nurse; RN-Dallas

Registered Nurse (RN)

AOC CRISIS PROGRAM

LOCATION Dallas, TX
DEPARTMENT AOC Crisis Program
REPORTS TO Clinical Director / Supervising Physician
POSITION TYPE Full-Time / Part-Time

AOC Outreach Services is a comprehensive mental and behavioral health service provider based in Houston, Texas,
serving children, families, and individuals across the community. Through the AOC Crisis Program, our team delivers
24/7 crisis access, rapid screening and triage, and least-restrictive, whole-person care built on a No Wrong Door
approach - so that however someone reaches us, they're connected to the right level of support, right away. Joining this team means being part of the people who show up for our clients on their hardest days.

As a Registered Nurse with the AOC Crisis Program, you'll be a vital clinical presence for individuals and families
navigating a mental health or substance use crisis. You'll provide health literacy counseling, medication
administration, and hand-on nursing support that helps clients understand and manage their care - working
alongside QMHPs, therapists, and prescribers to stabilize clients in crisis and connect them to ongoing treatment.

Health Literacy Counseling & Client Education

• Educate clients about their health conditions, treatment plans, and medication regimens to build understanding
  and adherence, including during and after a crisis episode.
• Explain the benefits, potential side effects, and proper use of prescribed medications in clear, non-technical
  language.
• Lead one-on-one and group education sessions that build health literacy and self-management skills.
• Help clients ask questions and advocate for their own health needs.

Medication Management

• Administer medications as prescribed and monitor clients for adverse reactions or side effects.
• Support medication adherence with practical, easy-to-follow strategies clients can use at home.
• Collaborate with physicians and pharmacists to ensure safe, effective medication management.

Crisis & Care Coordination

• Work closely with the crisis team - QMHPs, therapists, and case managers - to coordinate care during and
  after a client's crisis contact.
• Help clients navigate the healthcare system and connect with the right level of ongoing support.
• Ensure continuity of care by communicating clearly with every member of the treatment team.

Documentation & Professional Development

• Maintain accurate, timely client records, including education sessions, medication administration, and progress
  notes.
• Prepare documentation for treatment team meetings, case reviews, and regulatory compliance.
• Participate in ongoing training and supervision to stay current on crisis care best practices.

Education

• Associates or Bachelors degree in Nursing from an accredited institution.

Licensure

• Current, active Registered Nurse (RN) license in the State of Texas.

Experience

• At least one year of clinical experience involving medication management and client education preferred; crisis
  or behavioral health experience is a plus.

Skills

• Strong communication and interpersonal skills, with the ability to stay calm and clear during high-stress
  moments.
• Ability to educate clients using plain, non-technical language.
• Comfortable working as part of a multidisciplinary crisis team.
• Commitment to ethical practice, cultural competence, and client-centered care.

• Work spans a range of settings - client homes, foster homes, outpatient clinics, community health centers, and
  inpatient facilities.
• May require occasional evening or weekend hours depending on client and crisis-response needs.

• Ability to sit for extended periods and use standard office equipment.
• Occasional lifting of up to 20 pounds.

AOC Outreach Services is an equal opportunity employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.