Veterinary Receptionist - Houston, TX

Memorial Veterinary Pet Care Hospital is looking for a Full-Time or Part-Time Veterinary Receptionist!

Role: Veterinary Receptionist / Client Service Representative
Status: Full-time or part-time
Salary: Negotiable and based on experience
Schedule: Monday - Friday, Noon
-6pm, Saturdays - 2 Saturdays a month

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options for eligible full-time employees, tuition support for eligible full-time employees, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance for eligible full-time employees, supplemental coverage for eligible full-time employees, paid parental leave for eligible employees, paid time off, and employee pet care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, employee discounts, a welcoming family atmosphere, and opportunities to work with patients of many different species

Ready to be the welcoming face of a hospital where every client, patient, and species matters?

Memorial Veterinary Pet Care Hospital is seeking a Full-Time or Part-Time Veterinary Receptionist to join our friendly and dedicated team. We are a multi-doctor practice serving pets and their families throughout Houston, and our patients come in many shapes and sizes.

Our hospital has a warm, family-oriented atmosphere built around a shared love of animals and a genuine desire to help the pets in our community. As a Veterinary Receptionist, you will be one of the first people our clients meet and a vital part of the experience they have with our hospital.

Why Our Veterinary Receptionists Love It Here

• Join a welcoming, family-oriented veterinary team
• Work in a busy multi-doctor practice
• Meet and support patients representing many different species
• Build meaningful relationships with clients and their pets
• Play an important role in coordinating patient care
• Receive training and support from experienced teammates
• Continue developing your veterinary knowledge and customer service skills
• Work with a team that values compassion, communication, and collaboration
• Help create a positive experience from the first phone call through checkout
• Enjoy employee pet care discounts and other valuable benefits
• Be part of a hospital that shares your love of animals
• Make a visible difference in the lives of Houston-area pets and their families

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and a friendly attitude
• Serve as a primary point of contact for clients by phone, email, and in person
• Answer incoming calls and respond to client questions
• Monitor and respond to hospital emails
• Schedule appointments accurately and efficiently
• Gather information about patients' needs and determine the appropriate next steps
• Help triage client concerns by scheduling appointments or relaying information to the medical team
• Communicate urgent concerns promptly to veterinarians and clinical team members
• Check clients and patients in for appointments
• Complete the checkout process and collect payments
• Review invoices and answer basic billing questions
• Maintain accurate client and patient information
• Update medical records and document client communications
• Coordinate with veterinarians, technicians, and assistants to support an efficient workflow
• Communicate hospital policies, appointment instructions, and veterinarian-approved information clearly
• Protect client confidentiality and handle sensitive information professionally
• Maintain a clean, organized, and welcoming reception area
• Provide outstanding customer service throughout every client interaction
• Support teammates and assist with additional administrative duties as needed

What Our Veterinary Receptionists Bring

• Previous veterinary reception experience preferred but not required
• Customer service, administrative, or front-desk experience is a plus
• A warm, welcoming, and professional demeanor
• Excellent verbal and written communication skills
• Strong listening and relationship-building abilities
• Comfort communicating by phone, email, and in person
• The ability to remain calm and compassionate during emotional situations
• Strong organizational and time-management skills
• The ability to multitask and shift priorities in a busy…