Customer Service Representative

Are you looking for a veterinary customer service role where you can truly make an impact, be part of a supportive team, and grow alongside a hospital that's actively investing in its future?

At All Pets Animal Hospital
, we're building something special. Under the leadership of Practice Manager Leslie Chavarria and Medical Director Dr. Matt Duff
, our team has worked hard to create a positive, collaborative culture where team members are respected, supported, and empowered to succeed.

After years of growth and positive change, we're proud to offer a workplace where communication, training, teamwork, and exceptional patient care are at the center of everything we do.

As our next Customer Service Representative
, you'll be the first and last impression clients have of our hospital. You'll play a vital role in creating outstanding client experiences while helping pets receive the care they need.

Our hospital offers much more than general practice medicine. We provide:

• Exotic pet medicine
• Rehabilitation and physical therapy services
• Advanced diagnostics and treatment options
• A large, well-equipped facility with room to grow

You'll work alongside experienced veterinarians and highly trained technicians, many of whom come from emergency medicine backgrounds, creating an environment where learning never stops.

We've intentionally created a more structured and supportive workflow that allows every team member to excel in their role:

• Reception teams focus on client service and communication
• Technicians handle patient triage and nursing care
• Veterinarians focus on diagnostics and treatment planning

This approach allows for better efficiency, less chaos, and a better experience for both clients and staff.

We use innovative tools such as:

• Digital client communications
• Online payment capabilities
• Streamlined practice management software

Our goal is to eliminate unnecessary frustrations so our team can focus on patient and client care.

• Create exceptional experiences for clients and their pets from check-in through check-out
• Answer phones, respond to inquiries, and assist clients with scheduling appointments
• Help educate pet owners about services, preventive care, and hospital offerings
• Maintain accurate medical records and client information
• Coordinate patient flow and communicate effectively with technicians and veterinarians
• Schedule appointments to maximize efficiency and support quality patient care
• Process payments and balance daily transactions
• Assist with prescription pick-ups and retail purchases
• Address client concerns professionally and compassionately
• Support a culture of teamwork, positivity, and excellent customer service

• High School Diploma or GED
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and practice management software
• Excellent organizational skills and attention to detail

• Veterinary reception or veterinary CSR experience
• Experience working in a medical or hospitality setting
• Knowledge of veterinary terminology
• Familiarity with appointment scheduling and client communication systems

You'll thrive here if you:

• Enjoy helping people and their pets
• Stay calm and organized during busy periods
• Communicate with empathy and professionalism
• Love being part of a team-oriented environment
• Take pride in providing exceptional service
• Are eager to learn and grow within veterinary medicine

Our team knows that great medicine starts with great people.

Over the past several years, we've worked intentionally to strengthen our culture, improve communication, and create…