Quality Assurance Analyst

About the Role

The Quality Assurance Analysts will report to the Quality Assurance Manager. They work as a team to review and analyze work performed by the Group Retirement processing teams to assure the highest quality for each client request. They provide feedback to both individual processors and managers related to quality results, partner with various teams including the training team, the client forms team, and various project teams to ensure appropriate communication and partnership to achieve optimal client satisfaction as well as employee retention and engagement.

• Audit & Review:
  Perform first‑line quality reviews on transactions and processes against Desktop Procedures (DTPs).
• Data & Insights:
  Collect quality metrics, identify error trends, and pinpoint areas where staff need more training.
• Issue Resolution:
  Research system or clerical errors, coordinate corrections, and track audit findings until they are closed.
• Risk & Controls:
  Review internal controls, assist with Sarbanes‑Oxley (SOX) compliance, and support external audits.
• Process Improvement:
  Partner with management to recommend process updates, weighing the risks and rewards of each solution.

• Analytical Thinking:
  Ability to spot patterns, anomalies, and root causes in complex operational data.
• Documentation & Writing:
  Skill in drafting clear Desktop Procedures (DTPs), audit reports, and action plans.
• Risk Awareness:
  Understanding of internal controls, risk mitigation, and compliance frameworks like SOX.
• Stakeholder Communication:
  Diplomatic approach to delivering audit findings and collaborating with teams on corrections.

• Map the Landscape:
  Gather all current operating guidelines, DTPs, and workflow diagrams for the business unit.
• Establish a Baseline:
  Create standard review checklists based directly on those DTPs to ensure audit consistency.
• Create Feedback Loops:
  Schedule regular monthly or quarterly meetings with operations and training teams to share trend data.

• Systems knowledge of AGILEnet, PEGA, Chorus and Accurint.
• Experience working in a team environment.
• Analytical skills that extend beyond the obvious end result.
• Effective communication skills including written, verbal and interpersonal.
• Knowledge of defined contribution plans is preferred.

This position is based in Corebridge Financial’s Houston, TX or Amarillo, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

• Health and Wellness:
  Medical, dental, vision insurance plans, mental health support and wellness initiatives.
• Retirement Savings:
  Competitive 401(k) plan with dollar‑for‑dollar company matching of up to 6% of eligible pay and a 3% company contribution.
• Employee Assistance Program:
  Confidential counseling services and resources available to all employees.
• Matching Charitable Donations:
  Corebridge matches donations to tax‑exempt organizations 1:1, up to $5,000.
• Volunteer Time Off:
  Up to 16 volunteer hours annually to support community activities.
• Paid Time Off:
  Eligible employees start with at least 24 paid time off (PTO) days.

Corebridge Financial is committed to being an equal opportunity employer and complies with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job‑related qualifications and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company also complies with all fair employment practices regarding citizenship and immigration status.

Corebridge provides reasonable accommodations to job applicants and employees, including accommodations for physical or mental disabilities or sincerely held religious beliefs.

We will consider qualified applicants with criminal histories, consistent with applicable law.