Director of Quality

ABOUT THE COMPANY

At RS, we are redefining how the world builds reliable energy infrastructure. We design and manufacture advanced composite utility poles that are lighter, stronger, and longer‑lasting than traditional materials such as wood, steel, and concrete. Our poles are engineered for superior performance in the most demanding environments, providing utilities with a durable, low‑maintenance, and sustainable solution for a more resilient grid.

With operations in North America and customers across 30+ countries, RS is a leader in grid resilience, driven by our values of Safety, Respect, Resilience, and Teamwork.

We are seeking a Director of Total Quality to lead and align quality performance across multiple manufacturing sites. In this role, you will lead and strengthen process discipline and ensure consistent product performance by embedding quality into daily operations at our Humble, TX Facility.

In a multi‑site, matrixed environment, you will guide plant quality teams, align cross‑functional partners, and drive consistency in systems, metrics, and execution. Success requires both technical depth and the ability to influence across Operations, Engineering, Supply Chain, and Commercial teams. Ownership of Total Customer Quality is central, ensuring product performance, field outcomes, and customer experience consistently reinforce the company’s brand. This includes connecting Voice of the Customer, complaint and warranty trends, and field data to effective corrective actions and prevention systems.

• Establish a scalable, enterprise Quality Management System aligned with ISO standards and business priorities, including governance, core processes, and operating routines
• Implement enterprise frameworks to measure and report on total customer experience, linking VOC, field performance, and operational quality to drive continuous improvement
• Translate company strategy into clear quality standards and operating practices across sites, embedding quality into operational and strategic decision‑making

• Apply structured, data‑driven methods to identify root causes, resolve systemic issues, and deliver sustained performance improvement across sites
• Develop enterprise dashboards and reporting mechanisms that transparently communicate quality performance, highlighting trends, successes, and opportunities to drive accountability and action
• Improve process capability, stability, and overall quality performance, reducing defects, scrap, rework, and Cost of Poor Quality while increasing consistency across operations

• Establish and govern material quality, configuration control, and disposition processes to prevent nonconforming product usage
• Ensure documentation, work instructions, training, and production ownership are effective and embedded on the floor
• Partner with Engineering to assess and mitigate quality risk in engineering changes, new product introductions, and production readiness (DFMEA, PFMEA, control plans, PPAP/FAI)

• Build customer quality scorecards and deliver customer‑facing outputs (8D responses, technical communications) while embedding lessons learned across sites
• Lead resolution of customer complaints, returns, and warranty issues with containment, root cause, corrective action, and verified effectiveness
• Own the end‑to‑end customer quality system from VOC to CTQ, manufacturing controls, field performance, and continuous improvement

• Align cross‑functional priorities and customer‑impacting decisions (concessions, deviations, holds/releases) with governance, risk assessment, and brand commitments
• Define and champion what "quality" means for the brand, ensuring consistency in product performance, documentation, packaging, labeling, and delivery quality
• Establish enterprise approaches to quality escape prevention, escalation, and rapid response for high‑visibility events impacting customer trust

• Define supplier quality expectations…