Quality and Records Manager

We are a company dedicated to creating an inclusive and respectful environment for all employees. Every role in our organization contributes to better outcomes for communities worldwide.

• Serve as the local leadership representative for quality and support the implementation of the QMS.
• Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP) and identifying best practices.
• Coordinate with local area business group project quality managers on project support needs and transmission of key project experience.
• Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
• Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate.
• Develop and update local area processes supporting implementation of QMS and ILG requirements; work cross‑functionally with area leadership to refine local delivery processes.
• Develop and maintain a comprehensive new employee onboarding program to provide awareness of the HDR QMS and its role.
• Respond to staff questions or issues related to policies and procedures related to the organization’s QMS.
• Identify local opportunities for training and support through monitoring loss trends due to quality related issues.

• Experience in similar AEC consulting industry; familiarity with service delivery models and client demands/requirements.
• Strong commitment to enhancing quality culture among local leadership and staff.
• Strong leadership skills and ability to manage relationships with Area Leadership, Quality Office, and local project teams effectively.
• Ability to resolve conflicts between vested parties to reach solutions that mitigate risk while maintaining flexibility and nimbleness.
• High level of collaboration and self‑awareness; focused on reinforcing corporate quality and risk management messaging and details of reporting systems and core quality processes.
• Embrace the company brand promise and values.
• Represent commitment to fulfill project responsibilities and obligations to client and internal management stakeholders; provide professional and ethical direction for the company and staff.

• Professional degree required or equivalent years of experience.
• Minimum of 6 years industry experience with a minimum of 3 years in related quality fields.
• Applicable quality certification (or ability to obtain)
• Deep understanding of QMS fundamentals.
• ASQ CMQ/OE (American Society for Quality Certified Quality Manager/Organizational Excellence) or equivalent certification or ability to obtain certification within one year of assignment.
• Proven skills in staff communication and engagement.
• Strong verbal and written communication with investigative interview experience.
• Strong familiarity with full suite of MS Office, PowerBI, SharePoint, and collaborative comment/review applications.

Primary

Location:

United States – Texas – Houston
Industry: Administrative

Schedule:

Full‑time
Employee Status:
Regular
Job Class:
Marketing and Admin

We are an affirmative action and equal opportunity employer.

We consider all qualified applicants, regardless of criminal histories, arrest, and conviction records.