Senior Director, Global Quality Assurance

Senior Director, Global Quality Assurance

The Senior Director, Global Quality Assurance is an enterprise-level leader accountable for end-to-end product quality across Fluence's global value chain, spanning suppliers, contract manufacturers, internal operations, and field performance. This role operates with significant autonomy and strategic latitude, translating business and product strategy into scalable quality systems that enable growth, manage risk, and protect Fluence's customers and brand.

Reporting to the VP, Product Commercialization, this leader drives results through complexity, aligns leaders across functions and regions, and evolves Fluence's quality operating model to support global scale.

Key Responsibilities

Enterprise Quality Strategy & Operating Model

• Set the global quality vision and strategy, balancing growth, risk, cost, and long-term sustainability.

• Design and evolve Fluence's enterprise quality operating model with consistent global standards and effective regional execution.

• Anticipate systemic quality risks and make informed trade-offs using data and judgment.

• Align senior leaders across Product, Operations, Engineering, Supply Chain, and Field organizations around shared quality priorities.

Manufacturing Quality at Scale

• Own manufacturing quality outcomes across global contract manufacturers and internal sites.

• Establish expectations for factory readiness, audits, NCRs, CAPA execution, and process control.

• Partner with Global Operations leadership to embed quality into throughput, cost, and delivery decisions.

• Lead multi-site, cross-region quality improvement initiatives to reduce escapes and improve predictability.

Supplier Quality & Risk Management

• Define and execute Fluence's global supplier quality strategy, including qualification, audits, governance, and remediation.

• Lead executive-level engagement with critical suppliers where quality, scale, or risk requires senior intervention.

• Ensure supplier quality systems evolve alongside product complexity and volume growth.

• Balance near-term containment actions with long-term supplier capability development.

Product & NPI Quality Leadership

• Ensure quality is designed in across NPI and sustaining products, not inspected in at the end.

• Set expectations for Design for Quality, Quality Control Plans, and manufacturability readiness.

• Influence product and engineering trade-offs where quality, schedule, cost, and scalability intersect.

• Own quality readiness for new products, factories, and suppliers globally.

Field Quality & Closed-Loop Learning

• Own enterprise field quality outcomes, including issue remediation, containment, and prevention.

• Ensure rapid response to critical field issues while driving systemic fixes upstream.

• Establish and maintain closed-loop feedback between field performance and upstream quality processes.

Quality Systems, Governance & Continuous Improvement

• Own global quality systems, dashboards, governance mechanisms, and management cadence.

• Drive continuous improvement in how quality work is executed, measured, and scaled.

• Ensure compliance with Fluence standards and applicable regulatory and customer requirements.

• Improve systems and ways of working, not just individual processes.

People Leadership & Succession

• Lead leaders by developing senior managers and directors across the global quality organization.

• Build organizational capability and succession to support future scale.

• Foster an inclusive, accountable culture that models Fluence leadership behaviors.

• Attract, retain, and develop top global quality talent.

Required Qualifications and Experience

• 15+ years of experience leading quality organizations in complex manufacturing and supplier ecosystems.

• Proven success operating at enterprise scale across regions and functions.

• Demonstrated ability to translate strategy into execution amid ambiguity and competing priorities.

• Strong executive presence with experience partnering at VP and ELT-adjacent levels.

• Track record of improving systems and building scalable quality organizations.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy…