More jobs:
Call Center Quality Assurance Specialist
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-01
Listing for:
Beacon Mobility
Full Time
position Listed on 2026-07-01
Job specializations:
-
Quality Assurance - QA/QC
Data Analyst, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Quality Assurance Manager
Adroit Advanced Technologies, Inc.
Responsibilities:
- Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards.
- Assist with the development, analysis and distribution of recaps, findings and summaries.
- Assist with training new agents and re-training on policies and procedures.
- Remain proficient and up-to-date on policies and procedures for all operations.
- If needed, assist in developing new procedures, and update existing procedures when changes occur.
- Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes.
- Monitor and report on agent activity, schedule adherence, and productivity while reporting daily, weekly and monthly findings.
- Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and potential trends and issues while recapping for leadership.
- Perform other duties as may be assigned by leadership.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×