Senior Technical Quality Engineer

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Contractor - Intellipro Professional Hybrid TX Office, Houston, TX, US

5 days ago Requisition

Salary Range: $ To $ Annually

The Company:

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Position Summary:

The Senior Technical Quality Engineer leads quality function within Service Engineering, driving quality strategy, quality improvement, and engineering change governance for Sungrow’s PV product portfolio.

This role is responsible for establishing a closed-loop quality management system from quality data to headquarters, ensuring structured data analysis, timely escalation of critical issues, and execution of corrective and preventive actions.

The position serves as a key cross-functional leader, collaborating with CoE, R&D in HQ, Field Service and Supply Chain teams to enhance product performance, reduce warranty exposure, and improve customer satisfaction.

Essential Duties and Responsibilities:

Strategic Quality Lead

• Lead the development of global quality monitoring frameworks using field data, warranty records, and shipment data
• Identify systemic quality risks and proactively drive mitigation and escalation

Advanced Data Analytics & Quality Insights

• Lead data-driven quality analysis including:
  • Warranty ticket trends
  • Failure mode identification
  • Component risk assessment
• Develop predictive insights to identify emerging quality risks and support proactive decision-making
• Deliver executive-level reports and recommendations based on structured data analysis
• Own the end-to-end engineering change (rework) lifecycle, from issue identification to global deployment
• Establish governance processes for change prioritization, validation, and release readiness
• Ensure consistent implementation of rework programs across regions and functions
• Review and approve engineering change procedures and release documentation

Cross‑Functional Leadership & Stakeholder Management

• Act as the primary driver as technical quality interface across:
  • Headquarters R&D teams
  • Field Service and regional operations
  • Quality CoE and supply chain organizations
• Drive root cause analysis (RCA) closure and corrective action implementation
• Lead cross‑functional task forces to resolve high‑impact or escalated quality issues

Field Quality Operations & Escalation Management

• Own and lead resolution of high‑severity field issues and customer escalations
• Establish and deploy quality alert frameworks with contingency plans
• Support field teams with complex troubleshooting and validation activities
• Participate in critical field quality assessments and site inspections as require

Capability Building & Continuous Improvement

• Drive improvements in quality systems, tools, and processes (including data platforms such as Airtable)
• Issue tracking
• Quality reporting
• Mentor and develop junior engineers, strengthening technical and analytical capabilitie

Governance, Compliance & Reporting

• Field performance trends
• Major quality incidents
• Ensure compliance with internal quality standards and documentation requirements
• Maintain comprehensive records of quality investigations, engineering changes, and field cases
• 3–5+ years of experience in solar, electrical engineering, quality, or related technical fields (PV experience strongly preferred).
• Mandarin speaking is a plus.
• Strong analytical skills with basic understanding of quality or engineering fundamentals.
• Proven ability to manage cross‑functional collaboration and complex technical issues
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office…