Quality Manager

POSITION SUMMARY:

The Quality Manager is responsible for establishing, managing, and maintaining all Quality Management Systems for Well Boss to ensure quality of finished products and services. The Quality Manager is also responsible for coordinating all things related to the Quality Management System across the departments of the company. The Quality Manager is also the Management Representative for the Quality Management System.

The Quality Manager is accountable for the following functions and responsibilities:

• Maintain existing ISO 9001:2015 certification through continuous improvement, internal and external audits as well as department specific training and procedure development.
• Prepare, develop, integrate, and implement all aspects of API Specification Q1 as well as 11D1 latest editions into the Well Boss quality management system when required by any division.
• Develop and implement training matrixes for each department to meet internal, ISO and API audit standards.
• Manage continuous improvement activities throughout the company.
• Lead audit all departments to ensure compliance with existing procedures and that proper quality safeguards are in place.
• Manage nonconformance process: review deviations, disposition, perform root cause analysis, validate corrective actions, and customer documentation submissions.
• Perform/facilitate investigations regarding customer complaints, field nonconformances, and internal failures by identifying the root cause and providing plans for corrective actions.
• Provide in person customer support regarding quality issues in conjunction with Sales, Operations and Engineering when necessary.
• Maintain and update logs pertaining to Field Nonconformances.
• Help implement methods to inspect, test, and evaluate products and processes throughout the product lifecycle.
• Ensure company’s products adhere to all applicable quality standards as required by Well Boss or its customers.
• Set and communicate company quality goals and applicable requirements by preparing and disseminating standards, metrics, Standard Operating Procedures (SOPs), vendor documentation and production record guidelines.
• Assist Supply Chain to ensure compliance to company related specifications when dealing with existing and new vendors as well as incoming purchased items.
• Work in conjunction with the HSE department to ensure compliance to applicable safety and environmental standards within the quality department.
• Establish quality metrics for the operations that drive awareness, action, and continuous improvement in quality daily.
• Provide support to R&D and production through design and commercialization phases of product development to ensure compliance to required standards.
• Oversee the production facility quality department through the Manufacturing Quality Manager.
• Implement and develop, when necessary, separate QMS at overseas facilities to align with regional specifications and align with company requirements or specific customer related specifications.
• Work with various support groups (i.e., sales, operations, production, etc.) to complete quality related projects as required.
• Maintain safe and clean work environment by following standards, and procedures that comply with legal regulations.
• Maintain applicable regulatory and professional standards.

To manage the Quality Management System and Manufacturing Quality Manager, the incumbent must be able to:

• Manage the planning and implementation of processes and systems related to the Quality Management System.
• Manage and/or perform inspections of purchased parts, subassemblies, or finished company products according to well defined criteria using standard physical, mechanical, and/or electrical measurements, and accurately document the results of the inspections and testing.
• Manage and/or perform the calibration of all test equipment and fixtures.
• Monitor critical equipment and instrumentation to ensure proper operation.

The incumbent must at a minimum possess the following:

• Bachelor’s degree is required. A BA/BS in either a science or engineering discipline is preferred.
• Quality Manager…