Quality Assurance Manager

Reports To: Quality Director / Designated Department Leader

Employment Type: Full-Time

The Quality Manager is responsible for leading the facility’s Quality Assurance and Quality Control functions to ensure products, materials, and manufacturing processes consistently meet regulatory, customer, certification, and internal quality requirements.

This position oversees the Quality Management System (QMS), production quality controls, supplier quality, audits and certifications, customer quality concerns, and continuous improvement initiatives. The Quality Manager is also responsible for developing the Quality team and promoting a strong culture of quality, accountability, and continuous improvement throughout the organization.

• Establish, implement, maintain, and continuously improve the Quality Management System in accordance with ISO 9001 and applicable photovoltaic industry standards.
• Develop, implement, review, and revise quality policies, procedures, work instructions, and related QMS documentation.
• Maintain effective document control, process standardization, recordkeeping, and production traceability systems.
• Ensure quality processes and requirements are consistently implemented across applicable departments and production activities.

• Develop and maintain quality control plans for solar module manufacturing processes.
• Oversee incoming quality control, in-process quality control, final quality control, and outgoing quality control activities.
• Ensure finished products consistently meet established performance, reliability, durability, workmanship, and customer requirements.
• Monitor and address production defects, nonconforming materials, and process deviations.
• Lead nonconformance review and disposition activities and ensure appropriate inspection and verification of reworked products.
• Partner with Production, Process Engineering, Equipment, and other departments to identify and resolve recurring quality concerns.

• Establish, monitor, analyze, and improve key quality performance indicators, including yield, first-pass yield, defect rates, breakage rates, scrap/rework, and customer complaint rates.
• Lead root cause analysis using structured problem-solving methodologies such as 8D, DMAIC, 5-Why, Fishbone Analysis, and other applicable tools.
• Develop and oversee corrective and preventive action (CAPA) programs.
• Lead continuous improvement initiatives designed to improve product quality, process capability, and operational performance.
• Identify and implement opportunities to reduce Cost of Poor Quality (COPQ).

• Partner with Supply Chain and Procurement to establish and maintain supplier quality requirements.
• Participate in supplier qualification, evaluation, audits, and ongoing performance monitoring.
• Develop and maintain supplier scorecards and corrective action programs.
• Work with suppliers to resolve incoming material defects and recurring quality issues.
• Participate in the evaluation and quality oversight of strategic suppliers.

• Lead internal quality audits and support management review activities.
• Coordinate external customer audits, certification audits, and applicable regulatory inspections.
• Ensure continued compliance with applicable photovoltaic module certification requirements, including UL, IEC, and customer-specific standards.
• Coordinate preparation for certification renewals, surveillance audits, and related compliance activities.
• Track audit findings and ensure corrective actions are completed, documented, and verified in a timely manner.

• Serve as the primary Quality representative for customer complaints, quality investigations, warranty-related concerns, and technical quality matters.
• Lead investigations of customer-reported defects and coordinate corrective actions with applicable internal departments.
• Support customer qualification activities, audits, and technical reviews.
• Ensure timely and professional communication regarding quality concerns,…