Quality Assurance​/Quality Improvement Specialist (Adult Probation

Quality Assurance/Quality Improvement Specialist

The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across 6 locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive-behavioral programming, and residential treatment, designed to strengthen our clients' abilities and support their long-term success.

With a focus on utilizing evidence-based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision.

Position Overview:

The Quality Assurance/Quality Improvement (QA/QI) Specialist monitors and provides consultation and direction to ensure programs and services are implemented at the highest standards and with the appropriate level of care in combination with ensuring positive communications and promoting the importance of ongoing quality improvement efforts.

Duties and Responsibilities:

• Plan, coordinate and conduct internal and external reviews and audits.
• Perform routine quality assurance reviews utilizing reports generated from the case management system and other data sources.
• Prepare reports to communicate outcomes of quality assurance activities including the results of internal and external reviews, audits, and report findings.
• Disseminate caseload and program outcomes to department representatives in an accurate and timely manner.
• Summarize reports and data in a timely and accurate manner to share with agency leadership.
• Maintain accurate records of quality assurance activities including required forms, correspondence, supporting documents, interview notes, meeting minutes, recommendations, and final reports.
• Collaborate with agency leadership regarding internal reviews, audits, and report findings to adopt best practices and continuous quality improvement in all areas of the agency.
• Provide technical assistance, coaching, and consultation to staff and supervisors on quality standards, documentation, and continuous improvement practices.
• Identify systemic issues and trends through data analysis and recommend process or policy changes to leadership.
• Create training materials and visual aids to assist in improving processes or enhance delivery of services.
• Propose solutions that enhance the delivery of services, streamline processes, and/or address deficient areas.
• Assist with the ongoing development of the QA/QI processes.
• Demonstrate strong attention to detail and technical accuracy in completing tasks. Communicate clearly and collaboratively with others to achieve shared goals. Foster a positive work environment by communicating and behaving cooperatively, respectfully, and amicably with management, co-workers, CSCD personnel, and the public.
• Perform other related duties as assigned and work overtime as required.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call  or email

Requirements:

• A bachelor's degree conferred by an institution of higher education accredited by an accrediting organization recognized by the Texas Higher Education Coordinating Board with
• A minimum of two (2) years' experience working with data systems, including generating, analyzing, and summarizing data reports.

Knowledge, Skills, and Abilities:

• Strong technical skills.
• Proficient in Microsoft Office Suite, including Excel and Word.
• Exceptional networking skills, understand and participate in collaboration with others, and be able to establish and maintain broad contacts throughout the organization.
• Excellent oral and written communication skills.
• Ability to work with sensitive and confidential information. Able prioritize and manage multiple assignments and adjust to changing priorities.
• Meet requirements for access to Criminal Justice Information Services (CJIS).

Note:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information:

• Position Type and Typical Hours of Work:
  Regular Full-time. Hours will be discussed during departmental interview.
• Salary: $ 4,974.21 - $ 5,652.76 Monthly. Depends on Qualifications. Based on 26 pay periods.
• Work Environment and Physical Demands:
  While performing the duties of this job, the employee regularly works in an office setting, although there is an opportunity to work remotely on designated days after the introductory period and employee is in good standing. The physical demands…