Servicing Support Specialist

Servicing Support Specialist

The Servicing Support Specialist provides administrative and operational support across the Servicing department, with a primary focus on regulatory exam and audit support, Servicing Quality Control (QC) reviews, and report reviews. This position works cross-functionally with Servicing leadership and staff to ensure documentation, data, and reporting used for internal and external review are accurate, complete, and organized. This role requires strong attention to detail, organizational skills, and the ability to manage multiple deadlines in a fast-paced environment.

Primary

Job Duties:

• Assist with the preparation, organization, and coordination of responses for regulatory examinations and audits, including compiling and tracking documentation requests from examiners or auditors.
• Perform Servicing Quality Control (QC) reviews by pulling loan-level documentation, verifying data accuracy against source systems, and logging review findings.
• Perform servicing call calibration by listening to recorded borrower and heir calls and completing the calibration form to assess quality and consistency against servicing and compliance standards.
• Assist with drafting, updating, and maintaining Servicing policies, procedures, and process documentation.
• Assist management with User Acceptance Testing (UAT) on Servicing initiatives and projects, including executing test scripts, documenting results, and reporting issues.
• Perform other administrative and ad hoc servicing support functions as assigned.

Qualifications:

• Must be able to work in the Houston office Monday – Friday.
• Mortgage or servicing experience is a plus but not required.
• Tech-savvy with strong computer skills and the ability to quickly learn new systems and software applications.
• Precise attention to detail and strong organizational skills.
• Strong written and verbal communication skills.

Additional Information:

• Working in a growing and dynamic industry
• Full benefits:
  Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt
• Target base salary range is 50-52K which is based on various factors including skills and work experience.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.