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Quality Assurance Leader – Member Experience & Operations
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-08-23
Listing for:
Clover Health
Full Time
position Listed on 2026-08-23
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
Clover Health is seeking a Performance Optimization Leader to build and lead the Quality Assurance function for the Houston Experience Center. You will own end-to-end QA, establish standards, scorecards, governance, and continuous improvement with a focus on accuracy, empathy, compliance, and service excellence.
You will collaborate with Operations, Training, HR, Compliance, and Member Experience leadership to translate insights into actionable improvements for members, agents, and leaders,
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