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Quality Assurance Leader, Member Experience

Job in Houston, Harris County, Texas, 77246, USA
Listing for: Socket.dev
Full Time position
Listed on 2026-08-25
Job specializations:
  • Quality Assurance - QA/QC
    Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 150000 - 240000 USD Yearly USD 150000.00 240000.00 YEAR
Job Description & How to Apply Below

Clover Health is seeking a Performance Optimization Leader in Houston to own and advance the Quality Assurance program across all member interactions. You will set quality standards, scorecards, governance, and reporting, partnering with Ops, Training, HR, Compliance, and Member Experience to drive improvements for members, agents and leaders.

Success means building scalable QA processes, ensuring fair evaluations, and leveraging AI-assisted tools to boost coverage while maintaining a

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