Pharmacy Technician, Incidents Coordinator; 3rd shift

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc.

5000 List for 2025.

Our strength is built on four core values:
People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare  invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

The Incidents Coordinator drives rapid, compliant resolution of operational and quality incidents across Empower’s 503A/503B pharmacy environment. This role owns intake, triage, documentation, and cross-functional coordination, ensuring regulatory adherence and business continuity. Leveraging AI to accelerate detection, classification, and root cause insights, the coordinator improves speed, accuracy, and decision-making rating in a hyper-growth setting, this individual manages high-volume, high-stakes workflows with precision.

P80–P90 talent is expected to demonstrate strong judgment, execution rigor, and learning agility while continuously strengthening systems, reducing recurrence risk, and elevating incident management standards.

• Incident Intake: Capture, log, and validate incoming incidents using standardized systems, ensuring accuracy, completeness, and timely escalation within regulated pharmacy operations environments.
• Triage Coordination: Assess incident severity using AI-assisted classification tools, prioritize response actions, and route issues to appropriate stakeholders for rapid, compliant resolution.
• Resolution Tracking: Monitor incident progress, maintain real-time updates, and ensure closure timelines are met while documenting outcomes aligned with regulatory and internal quality standards.

• Regulatory Alignment: Ensure all incident handling adheres to 503A and 503B regulatory requirements, maintaining audit-ready documentation and supporting inspections through accurate, complete reporting practices.
• Documentation Accuracy: Maintain precise, structured records using validated systems, ensuring data integrity, traceability, and alignment with internal quality management and compliance expectations.
• Audit Support: Partner with quality and compliance teams to prepare incident documentation, respond to audit requests, and ensure transparency across all reported and resolved incidents.

• Trend Analysis: Analyze incident data to identify patterns, risks, and root causes, translating findings into actionable improvements.
• Stakeholder Alignment: Coordinate cross-functional response efforts, ensuring consistent execution and timely escalation of critical issues.
• Continuous Improvement: Report on performance metrics and implement scalable, data-informed enhancements to incident management processes.

• Strong understanding of incident management processes, quality systems, and compliance…