Regional Manager

The Regional Manager is a leadership role responsible for overseeing the management and operational aspects of a portfolio of communities within the Build-to-Rent (BTR) sector. This role demands a profound understanding of property management, resident relations, operational efficiency, and technology integration, aimed at ensuring an exceptional standard of living for residents while optimizing community performance.

• Coordinate and implement portfolio-wide strategies for multiple properties to achieve or exceed budgeted occupancy rates and maximize revenue.

• Oversee on-site management and leasing staff, centralized portfolio support, and collaborate with company support, corporate departments, and other divisions to achieve optimum results, technology platforms, and best practices for both stabilized communities and lease-up projects.

• Create efficiencies and cost saving measures while optimizing performance of the team and each community, resident engagement, and financial results.

• Manage property operations' team members, including resident support roles, leasing staff where applicable, portfolio/community managers, and service work order coordination to enhance resident satisfaction.

• Coordinate with department heads or corporate support for construction, marketing, leasing, accounting, or other project-related/peak season needs, including Marketing and Leasing Department Heads to develop sales and marketing strategies, lease-up plans, and special campaigns on a quarterly or market-driven basis.

• Work to meet or exceed occupancy goals, striving for 100% occupancy.

• Streamline the on-site lease application process and provide guidance for exception processes following the Rental Qualifying Criteria (RQC).

• Build relationships with vendors for cross-promotional purposes.

• Foster positive resident relationships by addressing concerns, resolving disputes, and maintaining open lines of communication. Create strategies for pro-active resident outreach and satisfaction surveys.

• Oversee the resident onboarding (or move out) process, ensuring a smooth move-in experience and effective orientation to property amenities and services.

• Manage the development and execution of resident renewal campaigns with on-site staff.

• Maintain accurate resident records in accordance with Company & Fair Housing policy.

• Recruit, train, and mentor onsite teams for stabilized communities, centralized support teams and creating development plans and staff projections each quarter for performance reviews, 306090 plans, and scalability plans with lease up conversion to stabilized at 90% occupancy.

• Partner with HR to update KPIs or evaluation measures based on changing job scopes.

• Maintain a working knowledge of all software programs used in property management.

• Develop and manage property budgets for the communities by analyzing financial statements, reviewing marketing information, and assessing operational reports to establish performance patterns.

• Monitor expenditures, utility consumption and other related property expenses for savings, efficiency and to ensure they are within budget.

• Work with Accounting to maintain financial control.

  • Audit lease documents and pre-lease reports quarterly for accuracy.

  • Monitor the ambience, cleanliness of model homes, tour paths, and general curb appeal through team efforts and oversight.

  • Review the website thoroughly and report needed changes to the corporate team.

• Provide reporting to internal and external contacts, including investors.

• Respond to ad hoc questions, special projects, and inter-departmental requests.

• Monitor and review Asset Management reports on a pro-active basis along with a formal monthly review / variance report.

• Regional / Portfolio support for Business Insurance or Risk Management coordination related to property operations and HOAs.

• Ensure properties adhere to local, state, and federal regulations, including fair housing laws and health and safety standards.

• Manage legal matters related to property management, including lease agreements, evictions, and other tenant-related issues.

• Ensure compliance training completion, fair housing processes and onsite audits where applicable.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may…